What are the responsibilities and job description for the Host position at Thompson Hospitality?
Overview
Summary of Essential Functions
Knowledge/Skills Abilities
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Job Summary The Restaurant Host is responsible for creating a warm and inviting first impression for guests by greeting and seating them promptly and courteously. This role manages the flow of guests in the dining area, maintains an organized waitlist, coordinates seating assignments with servers, and ensures smooth and efficient table turnover. The Host supports a positive dining experience by providing excellent customer service and assisting with guest inquiries. 2. Key Responsibilities Greet guests warmly upon arrival and thank them as they leave. Manage reservations and waitlist efficiently, optimizing seating and guest flow. Provide accurate wait times and communicate effectively with guests. Escort guests to their tables, provide menus, and inform servers of guest arrival. Coordinate seating with serving staff to optimize table utilization and guest satisfaction. Answer phone calls and respond to guest inquiries professionally and promptly. Maintain cleanliness and organization of the host station and entrance area. Assist in managing guest complaints or concerns, escalating to management when necessary. Operate reservation systems and phones. 3. Working Conditions / Physical Requirements Standing and walking for extended periods (6–8 hours). Lift and carry up to 20 lbs. (e.g., menus, high chairs, booster seats). Reach, bend, and move quickly to assist guests. Work in a busy restaurant environment with fluctuating noise and activity levels.
Summary of Essential Functions
- Greets guests and facilitates seating guests per timing and service standards, which include prolonged standing and walking throughout duration of shift
- Understands and effectively communicates with guests both in person and over the phone ensuring clear expectations using prescribed verbiage
- Cleans and maintains an organized, stocked work area which include, restrooms and outside perimeter of the restaurant
- May assist in clearing and cleaning tables which could require reaching, bending, stooping, lifting and working with cleaning agents
- Knows the food and beverage menu, and is able to speak to the menu from memory.
- Completes side-work tasks as assigned
- My take to-go orders, which requires writing orders and ringing orders into the point of sale system
- Navigates reservation/guest management system quickly and efficiently
- Understands and practices proper safe food and beverage handling procedures in accordance with local government standards
Knowledge/Skills Abilities
- Experience in high-volume, upscale casual dining or an equivalent service environment preferred
- High school diploma (or equivalent) required
- At least 18 years of age (unless permitted by law)
- High energy and stamina. Able to work within a fast-paced, highly mobile environment
- Able to stand and walk for up to 10 hours per day preferred
- Able to lift and carry up to 40 pounds
- Able to work calmly and effectively under pressure
- Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
- Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)
- Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.