What are the responsibilities and job description for the Maintenance Lead - Benedict College position at Thompson Hospitality Corporation?
Thompson Facilities Services is hiring a Maintenance Lead who is responsible for coordinating, assigning, and overseeing day-to-day maintenance operations across campus facilities. This role provides hands-on technical support while also serving as the primary on-site lead for Facilities Technicians (I, II, & III), ensuring work is completed safely, efficiently, and in alignment with campus standards. The Maintenance Lead acts as a key liaison between the Facilities Management team, campus stakeholders, and contractors to ensure timely resolution of maintenance needs across academic buildings, residence halls, administrative offices, athletic facilities, and campus infrastructure.
Responsibilities
Essential Duties and Responsibilities
- Lead and coordinate daily work assignments for Facilities Technicians (I, II, & III) and ensure efficient workflow across campus.
- Perform skilled maintenance, troubleshooting, and repair work on building systems as needed.
- Prioritize and distribute work orders based on urgency, safety, and operational impact.
- Monitor completion of preventive maintenance schedules and ensure compliance with established timelines.
- Serve as first point of escalation for complex maintenance issues and provide technical guidance to staff.
- Inspect completed work to ensure quality, safety, and compliance with standards.
- Assist in diagnosing and resolving advanced HVAC, electrical, plumbing, mechanical, and building system issues.
- Coordinate with contractors and vendors to support repairs, renovations, and capital projects.
- Maintain accurate documentation of work orders, labor hours, materials, and maintenance activities.
- Support onboarding, training, and mentoring of Facilities Technician staff.
- Respond to emergency maintenance situations and participate in on-call rotation as required.
- Conduct routine facility inspections to identify maintenance needs, safety hazards, and improvement opportunities.
- Ensure compliance with OSHA, fire safety, environmental, and institutional regulations.
- Support campus events through coordination of setup, breakdown, and facility readiness.
Promote energy efficiency, safety practices, and proactive maintenance strategies.
- Perform other duties as assigned.
Qualifications
- 5 years of experience in facilities maintenance, building systems, or skilled trades required.
- Previous lead, senior technician, or supervisory experience strongly preferred.
- Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.
- Experience in institutional or campus environments is preferred.
- Ability to read and interpret blueprints, schematics, and technical manuals.
- Valid driver’s license may be required.
Knowledge, Skills, and Abilities
- Strong technical expertise across multiple building systems.
- Demonstrated leadership ability to guide and support maintenance teams.
- Excellent organizational and prioritization skills in a fast-paced environment.
- Strong problem-solving and decision-making skills under pressure.
- Ability to communicate effectively with staff, contractors, and campus stakeholders.
- Knowledge of OSHA regulations, safety protocols, and maintenance best practices.
- Ability to train, coach, and develop entry- and mid-level technicians.
- Strong customer service mindset and commitment to campus support excellence.
Physical Requirements
- Frequently lift, carry, push, and pull up to 50 pounds; occasionally up to 75 pounds with assistance.
- Work in confined spaces, at heights, and in physically demanding environments.
- Prolonged standing, walking, climbing, bending, kneeling, and lifting required.
- Exposure to mechanical systems, electrical components, chemicals, noise, and varying weather conditions.
- Must be able to safely operate hand tools, power tools, and diagnostic equipment.
Work Environment
- Campus-wide facilities - include academic buildings, residence halls, administrative offices, athletic facilities, utility spaces, and outdoor areas.
- Requires participation in on-call rotation, emergency response situations, and occasional evening, weekend, or holiday work.
- This is an essential position which may require work during inclement weather.
Who We Are:
The Facilities Division of Thompson Hospitality provides comprehensive facility management and support services tailored to corporate, educational, and government clients. The division specializes in custodial and janitorial services, building maintenance, groundskeeping, engineering support, and integrated facilities management solutions designed to enhance operational efficiency and maintain safe, clean environments. Known for its commitment to service excellence, workforce development, and diversity, Thompson Hospitality’s Facilities Division combines industry expertise with customer-focused strategies to deliver reliable, cost-effective solutions that support clients’ core missions.
Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 34 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/
We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.