Catering & Sales Manager – Off-Premise Catering

Thompson Hospitality

Thompson Hospitality is seeking a driven and results-oriented Catering & Sales Manager to grow and manage our off-premise catering business. This role is responsible for developing new business, building lasting client relationships, and coordinating exceptional catering experiences for corporate clients, social events, and community organizations.

The ideal candidate is a proactive sales professional with a strong hospitality background who enjoys generating leads, securing new accounts, and delivering outstanding customer service. This individual will oversee the catering sales process from initial inquiry through delivery and post-event follow-up, working closely with culinary, restaurant, and operations teams to ensure every order meets our high standards for quality and execution.

Position Summary

The Catering & Sales Manager will drive revenue growth by identifying new business opportunities, developing strategic partnerships, and managing off-premise catering accounts across the assigned market. This role focuses on corporate catering, business meetings, social gatherings, special events, and large-volume catering orders.

The manager will oversee the full catering sales cycle, including prospecting, client consultations, menu coordination, proposals, order management, logistics, and follow-up. Success in this position requires strong sales skills, attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced hospitality environment.

Key Responsibilities

Sales & Business Development

• Proactively identify, solicit, and develop new off-premise catering business to achieve sales and revenue goals.

• Build and maintain relationships with corporate clients, office managers, executive assistants, event planners, schools, universities, community organizations, and other prospective accounts.

• Conduct outreach, networking, client visits, and presentations to generate new leads and expand the catering customer base.

• Develop proposals, catering packages, and menu recommendations tailored to client needs and budgets.

• Manage incoming catering inquiries promptly and professionally, converting leads into confirmed orders.

• Build long-term client relationships to encourage repeat business, referrals, and account growth.

• Maintain an active sales pipeline and consistently follow up on leads, proposals, and outstanding opportunities.

• Monitor local market trends and competitor activity to identify opportunities for business growth.

• Meet or exceed established sales targets and report on sales activity, pipeline development, and revenue performance.

Catering Coordination & Execution

• Manage catering orders from initial inquiry through confirmation, preparation, delivery, and post-event follow-up.

• Coordinate menus, quantities, pricing, dietary requirements, packaging, delivery times, and special client requests.

• Partner with culinary and restaurant operations teams to ensure orders are prepared accurately, on time, and to company standards.

• Coordinate delivery logistics, staffing requirements, equipment, supplies, and other event needs.

• Conduct site visits or client consultations when necessary to assess catering requirements and delivery logistics.

• Communicate order details and changes clearly to all teams involved in execution.

• Resolve client concerns, delivery issues, and last-minute requests professionally and efficiently.

• Ensure a consistent, high-quality customer experience for every catering order.

Account Management & Administration

• Maintain accurate client records, sales activity, catering orders, proposals, and account information.

• Prepare estimates, invoices, and final billing information in accordance with company procedures.

• Track sales performance, order volume, client retention, and other key business metrics.

• Prepare regular sales reports and updates on business development activities.

• Monitor catering revenue, costs, and profitability while identifying opportunities to improve results.

• Ensure timely communication with clients regarding order confirmations, changes, payments, and follow-up.

• Collaborate with internal teams to improve catering processes, service standards, and overall efficiency.

Guest Experience & Company Standards

• Deliver exceptional customer service throughout the catering sales and fulfillment process.

• Ensure catering orders meet company standards for food quality, presentation, accuracy, and timeliness.

• Maintain compliance with applicable food safety, health, sanitation, and transportation requirements.

• Represent Thompson Hospitality professionally when meeting clients, conducting sales visits, and attending networking events.

• Build a reputation for reliability, responsiveness, and high-quality catering service.

• Minimum of 2 years of experience in catering sales, off-premise catering, hospitality sales, restaurant operations, or a related field.

• Demonstrated ability to generate leads, develop client relationships, and secure new business.

• Experience managing catering orders, corporate accounts, or large-volume food service orders preferred.

• Strong sales, negotiation, customer service, and relationship-building skills.

• Excellent verbal and written communication skills.

• Strong organizational skills and the ability to manage multiple accounts, deadlines, and priorities.

• Proficiency in Microsoft Office and experience using CRM, catering management, or point-of-sale systems.

• Ability to analyze sales performance and identify opportunities for revenue growth.

• Valid driver's license and reliable transportation required for client visits and business development activities.

• Flexible availability to support catering orders and events, including occasional evenings, weekends, and holidays.

• ServSafe certification preferred.

Who We Are:

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.  We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.