General Manager - Milk & Honey (West Springfield)

Overview

General Manager – Milk & Honey | Thompson Restaurants

Lead the experience. Build the team. Make Milk & Honey your own.

Milk & Honey, part of Thompson Restaurants, is looking for an energetic, hospitality-driven General Manager to lead the restaurant and bring our brand to life every day. This is an opportunity for a confident leader who knows that a great restaurant starts with great people—and thrives on creating an exceptional experience for both guests and team members.

As the leader of the restaurant, you’ll have ownership of the day-to-day operation, from driving sales and profitability to developing your management team, maintaining operational standards, and creating a culture where people want to work and guests want to return. You’ll be visible on the floor, engaged with your team and guests, and accountable for delivering an outstanding experience every shift.

We’re looking for a leader who brings energy, business savvy, and a genuine passion for hospitality. If you’re ready to lead from the front, develop great people, and help make Milk & Honey one of the most exciting places to dine, we want you to lead the way.

Responsibilities

• Manage daily restaurant operations, including kitchen and front-of-house activities.
• Lead and develop staff, ensuring a cohesive and efficient team.
• Ensure exceptional service and guest satisfaction.
• Manage budgets, control costs, and optimize profitability.
• Maintain adherence to health, safety, and quality standards.
• Requires 50–55 hours per week, including evenings and weekends as business needs dictate.
  
  

Qualifications

• Proven leadership and managerial experience.
• Strong communication and problem-solving skills.
• Industry knowledge and financial acumen.
• Customer-focused mindset and adaptability.
• Clear verbal communication skills and ability to interact with guests in a busy environment.
• Ability to remain calm and composed while multitasking in a fast-paced setting.
  
  

Physical Requirements:

• Ability to stand and walk for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and lifting
• Ability to lift and carry items weighing up to 40–50 pounds
• Capability to work in a fast-paced environment
• Tolerance for exposure to heat, steam, noise, and kitchen equipment
• Ability to operate standard restaurant equipment safely
• Quick response to operational needs and emergency situations
  
  

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school
  
  

Who We Are:

Milk & Honey by Thompson Restaurants is a vibrant, elevated dining destination known for its soulful flavors, warm hospitality, and energetic atmosphere. As part of Thompson Hospitality, Milk & Honey combines bold, creative cuisine with genuine Southern-inspired hospitality to create memorable guest experiences.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.