What are the responsibilities and job description for the Online Banking Specialist position at Third Federal?
Job Details
Description
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are looking for an experienced banking professional who values respect, responsiveness, and follow-through to join our Online Banking team here at Third Federal. You’ll have teammates you can count on, clear communication, and opportunities to share ideas that improve how we serve customers. As an Online Banking Specialist, you’ll be part of a tight-knit group that partners daily with branches and Customer Care Representatives to deliver a smooth and secure digital banking experience. You’ll take ownership of online banking and online deposit account opening requests from end to end – asking questions, digging into details across multiple systems, and leaning on teammates/partners when you need a second set of eyes. If you enjoy working in a culture where teammates are approachable, feedback is welcomed, and continuous improvement is a shared goal, this role is for you.
Responsibilities
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Description
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
We are looking for an experienced banking professional who values respect, responsiveness, and follow-through to join our Online Banking team here at Third Federal. You’ll have teammates you can count on, clear communication, and opportunities to share ideas that improve how we serve customers. As an Online Banking Specialist, you’ll be part of a tight-knit group that partners daily with branches and Customer Care Representatives to deliver a smooth and secure digital banking experience. You’ll take ownership of online banking and online deposit account opening requests from end to end – asking questions, digging into details across multiple systems, and leaning on teammates/partners when you need a second set of eyes. If you enjoy working in a culture where teammates are approachable, feedback is welcomed, and continuous improvement is a shared goal, this role is for you.
Responsibilities
- Review and process online deposit account applications accurately and efficiently.
- Review and complete online banking enrollment requests while ensuring a positive customer experience.
- Monitor funds transfer registrations and online transactions; troubleshoot and resolve customer issues, suspensions, or potential fraud (includes customer contact as needed).
- Update, review, and track online activity reports to identify trends, exceptions, and follow-ups.
- Perform testing for system releases and projects (internal and vendor), document results, and help validate fixes for production issues.
- Experience servicing deposit and loan products (or a strong foundation in retail banking operations).
- Proven ability to work independently while contributing positively to a team
- Strong written and verbal communication skills, with attention to proper spelling and grammar.
- Customer-first mindset with a commitment to delivering timely, accurate support.
- Strong attention to detail with effective research, troubleshooting, and analytical skills.
- Working knowledge of banking products and services; ability to learn and stay current as offerings evolve across regions.
- Comfortable navigating multiple systems and eager to learn additional in-house applications.
- Proficiency in Microsoft Word and Excel with the ability to learn vendor administration tools.
- Ability to multitask, prioritize effectively, and maintain accuracy and productivity under deadlines.
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Salary : $20 - $26