What are the responsibilities and job description for the Online Chat Specialist position at ADF Medical?
Online Chat Specialist (Entry Level) ADF Medical Services Inc.
We're hiring an enthusiastic and dependable Online Chat Specialist to join our patient support team. No prior medical experience needed , just great communication skills, a positive attitude, and a willingness to learn. If you're looking to start your career in healthcare support this is your opportunity!
Role: Online Chat Specialist (Entry Level)
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries through our online chat platform
- Provide basic information on services, scheduling, and general support
- Direct complex or sensitive inquiries to the appropriate team or department
- Accurately log and document all chat interactions in our system
- Follow company scripts, guidelines, and communication standards
- Maintain patient privacy and confidentiality per HIPAA guidelines
- Participate in onboarding training and ongoing coaching sessions
What We're Looking For:
- High School Diploma or GED required
- No prior experience required — entry level welcome
- Strong written communication and basic grammar skills
- Typing speed of 40 WPM
- Reliable internet connection and quiet home workspace
- Willingness to learn and follow instructions
- Positive attitude and genuine desire to help others
- Basic computer proficiency and comfort with online tools
What We Offer:
- Competitive starting pay
- Paid training and onboarding
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options
- Clear path for career growth within ADF Medical Services