What are the responsibilities and job description for the Live Chat Specialist position at ADF Medical?
JOB OPENING — Live Chat Specialist ADF Medical Services Inc.
We're hiring an attentive and professional Live Chat Specialist to provide real-time support to our patients and clients online. If you're a fast, accurate communicator who thrives in a digital support environment — this role is perfect for you.
Role: Live Chat Specialist
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
What You'll Do:
- Engage with patients and clients through our live chat platform in real time
- Answer inquiries related to medical services, appointments, billing, and general support
- Manage multiple active chat sessions simultaneously with speed and accuracy
- Identify and escalate urgent or complex issues to the appropriate team
- Record and log all chat interactions in our support and CRM systems
- Deliver a consistently positive and professional patient experience
- Follow all HIPAA guidelines and patient confidentiality protocols
What We're Looking For:
- 1 year of live chat, messaging support, or online customer service experience
- Outstanding written communication and grammar skills
- Typing speed of 50 WPM with high accuracy
- Strong multitasking ability and composure under pressure
- Comfortable with chat platforms, CRM tools, and cloud-based systems
- Reliable high-speed internet and a quiet dedicated workspace
- Medical or healthcare experience is a plus but not required
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Career growth and advancement opportunities within ADF Medical Services