What are the responsibilities and job description for the Field Service Engineer position at Think Consulting?
Role Purpose Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software).
Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation. Key Responsibilities Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
Provide on-site technical support, troubleshooting, and system repair
Manage and execute in-house repairs and maintenance activities
Conduct system testing (functional, communication, software, and hardware)
Deliver system demonstrations and operational training to customers
Prepare reports, document faults, and provide feedback to R&D teams
Support deployment, upgrades, and operational activities in the field Professional Requirements 2-5 years of experience in system integration, testing, or field service
Strong understanding of electronics and ability to read schematics
Experience with communication protocols (TCP/IP, RS232/RS485)
Understanding of mechanical systems
Experience with test equipment (multimeter, oscilloscope - advantage)
Experience with Embedded systems / Linux - advantage
High-level English (spoken and written)
Willingness to travel internationally Domain Knowledge - Advantage Experience with optomechanical systems
Familiarity with stabilized gimbals
Knowledge of counter-drone (C-UAS) systems
Experience with remotely controlled weapon systems (RCWS) Personal Skills
Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation. Key Responsibilities Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer
Perform installation, integration, and commissioning of systems at customer sites (domestic and international)
Provide on-site technical support, troubleshooting, and system repair
Manage and execute in-house repairs and maintenance activities
Conduct system testing (functional, communication, software, and hardware)
Deliver system demonstrations and operational training to customers
Prepare reports, document faults, and provide feedback to R&D teams
Support deployment, upgrades, and operational activities in the field Professional Requirements 2-5 years of experience in system integration, testing, or field service
Strong understanding of electronics and ability to read schematics
Experience with communication protocols (TCP/IP, RS232/RS485)
Understanding of mechanical systems
Experience with test equipment (multimeter, oscilloscope - advantage)
Experience with Embedded systems / Linux - advantage
High-level English (spoken and written)
Willingness to travel internationally Domain Knowledge - Advantage Experience with optomechanical systems
Familiarity with stabilized gimbals
Knowledge of counter-drone (C-UAS) systems
Experience with remotely controlled weapon systems (RCWS) Personal Skills
Strong problem-solving and system-level thinking
Ability to work independently and under pressure
Customer-oriented mindset with project ownership
High sense of responsibility
Equal Opportunity Employer, including disability and protected veteran status