Processing Specialist

Think is seeking a detail-oriented and customer-focused team member to join the Digital Solutions team as a Processing Specialist. As a Processing Specialist, you will play a key role in serving our customers from a support position using your knowledge in banking and transaction processing along with technical knowledge of debit card files and maintenance.

You will use your keen attention to detail to process and resolve exception items including checks and returns, unposted items, and stop payments. You will also review, monitor, and resolve electronic transactions including teller transactions and execute end of day processing.

You will use your commitment to providing excellent internal customer service to support the needs of our customers by providing technical support and solving issues related to debit card transactions, escalating to the vendor as needed and monitoring resolutions.

Using your thorough understanding of item processing and debit cards, you will work to advance the operation of these functions for the organization and enhance the experience for our customer by maintaining awareness of industry payment options, item processing advancements, and vendor solutions.

Additional Responsibilities:

• Ensure that all electronic processing maintains compliance with Federal Reserve laws and regulations
• Report suspected fraud to Account Security
• Responsible for the ordering of central and instant issuance debit card stock and card disclosures, including instant issue stock reconciliation
• Complete instant issue weekly orders and perform corporate inventory
• Collaborate with other departments and vendors to enhance customer experience with item and debit card processing and platforms
• Contribute to the advancement of digital and payment platforms, products, and services through strategic projects, system and product testing, and related business initiatives.

Education and Experience Requirements

• High school diploma, GED, or equivalent
• Three years' financial services experience

Compensation: $28.54/hour; non-exempt

Benefits: The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's approach empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

At Think Bank, we’re focused on delivering on the promise of being a great place to work, and one of the ways we accomplish this is by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences - in thought, style, culture, ethnicity, and experience – and understand that diversity and inclusion are good for business and make our company stronger.