Account Director

Reports to: Head of Accounts

Department: Account Services

Classification: Exempt 

WHO WE ARE

We are Thesis. Proudly headquartered in Portland, OR, while serving clients globally for over 20 years. Thesis is a creative agency that drives business success through marketing across technology, strategy and operations. 

THE JOB

The Account Director is a client-focused leader and cross-functional collaborator, responsible for turning client needs into actionable plans. They serve as the link between clients, teams, and results — managing daily leadership of key accounts while mentoring others and driving business growth. They ensure delivery excellence through strategic planning, financial insight, and entrepreneurial thinking. Proactive by nature, they continually network and stay ahead of trends. This role involves monitoring client industry trends and technological advancements to enhance service offerings and agency capabilities.

AS A PERSON, YOU ARE:

• Deep understanding of integrated marketing — including brand, content, performance, and digital workstreams.

• Exceptional financial acumen — especially as it relates to forecasting, project profitability, revenue recognition, and budget management.

• Strong communication, negotiation, and client relationship-building skills.

• Fluency in scope planning, timeline development, and budget management.

• Effective team manager, able to inspire, delegate, and communicate clear expectations.

• Skilled in managing cross-functional collaboration and complex internal/external workflows.

• Clear, confident presenter with a knack for making strategy actionable.

IN THIS ROLE, YOU WILL:

• Build and maintain high-trust relationships with senior client stakeholders.

• Guide client conversations around value, growth, and long-term engagement.

• Responsible for growing account engagement.

• Pitch leadership, from uncovering new opportunities, executing pitch decks, and presenting.

• Contribute to quarterly and annual business planning with internal teams.

• Manages a book of business: $1-$5M .

• Lead integrated marketing and brand programs across multiple client accounts.

• Translate client needs into actionable briefs, scopes, and project plans.

• Partner with senior cross-functional leaders to ensure the highest quality work, drive new opportunities, and pitch new ideas.

• Partner with producers to ensure operational accuracy and delivery excellence.

• Support the development of junior account team members.

EXPERIENCE & QUALIFICATIONS

• 7 years of experience in client services or account leadership.

• 3-5 years leading teams and managing staff.

• Proven experience leading multi-channel campaigns and managing client portfolios.

• Experience in digital-first or integrated agency environments.

• Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience).

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the agency are available to address the following requirements.

• Using standard office equipment, computers and related technology.

• Certain activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Bending, reaching, lifting, pushing and pulling up to 25 pounds.

• Travel is expected to comprise 25-50% of this role.

RELATIONSHIPS

• Reports to Head of Accounts.

• Manages a team of Producers (from Jr. to Production Leads).

• Collaborates closely with peers and Directors across all disciplines at a lead level.

VALUES

• Be Lean, Take Action: Think big, roll up your sleeves, and get the job done. Use process as an engine, not a brake.

• Say What You Mean, Mean What You Say: Connect openly, share ideas honestly, and embrace collaboration without ego.

• Show Up Fully: Bring your whole self to work — your perspective, background, and experiences — and make space for others to do the same.

ENCOURAGEMENT

We know that experience can show up in many ways. We encourage candidates to apply even if you don’t meet 100% of the qualifications. If you are passionate about strategy, eager to grow, and excited to contribute your perspective, we want to hear from you.

We value diversity, equity, and inclusion, and believe the best ideas come from bringing different voices and experiences together. If you’re a strategist who’s eager to learn, share, and innovate, you’ll thrive here.