What are the responsibilities and job description for the Production Support Engineer position at Themesoft Inc.?
Production Support Engineer
Charlotte NC or Chandler AZ
Hybrid
L2/L3 production support
Python,
Ansible
Appliation support or productation support
Splunk or AppDynamics
Job Description:
Production Support Engineer
Client is seeking a skilled Production Support Engineer to join our technology operations team.
The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.
This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications.
Key Responsibilities:
Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.
Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.
Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.
Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.
Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.
Work with integration services and wires to ensure seamless system operations and connectivity.
Required Skills and Experience:
3 to 7 years of experience in production support role
Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).
Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.
Strong knowledge of databases (SQL, queries, optimization).
Experience supporting large-scale, high-availability systems in a 24x7 production environment.
Familiarity with incident management, problem management, and BCP/DR frameworks.
Strong documentation, articulation, and communication skills.
Ability to work collaboratively in cross-functional teams in fast-paced environments.
Preferred Qualifications:
Previous work in financial services technology or production engineering roles.
Experience with global automation functions.
Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.