What are the responsibilities and job description for the Production Support Engineer position at Arrowminds inc?
Title: Production Support Engineer
Location: Charlotte, NC or Chandler, AZ
Hybrid
Job Description:
- Production Support Engineer
- Client is seeking a skilled Production Support Engineer to join our technology operations team.
- The ideal candidate will bring hands-on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.
- This role requires strong problem-solving abilities, technical depth, and clear documentation skills to support high-availability business-critical applications.
Key Responsibilities:
- Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions.
- Monitor application and infrastructure performance using tools such as Grafana, AppDynamics, Splunk, and ITRS, and proactively resolve issues.
- Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, PowerShell, and database queries to streamline support workflows.
- Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
- Collaborate with development, DevOps, and infrastructure teams to implement process improvements and enhance operational maturity.
- Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
- Manage deployments on OpenShift and containerized platforms, ensuring stability, performance, and scalability.
- Work with integration services and wires to ensure seamless system operations and connectivity.
Required Skills and Experience:
- 3 to 7 years of experience in production support role
- Hands-on experience with OpenShift, Ansible, and automation scripting (Python, Shell, PowerShell, etc.).
- Proficiency in monitoring and observability tools such as Grafana, AppDynamics, ITRS, and Splunk.
- Strong knowledge of databases (SQL, queries, optimization).
- Experience supporting large-scale, high-availability systems in a 24x7 production environment.
- Familiarity with incident management, problem management, and BCP/DR frameworks.
- Strong documentation, articulation, and communication skills.
- Ability to work collaboratively in cross-functional teams in fast-paced environments.
Preferred Qualifications:
- Previous work in financial services technology or production engineering roles.
- Experience with global automation functions.
- Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.
Regards
Rajesh
Arrowminds Inc