Desktop Support Specialist

Role: Desktop/MacOS Support Specialist

Location: Jersey City(Onsite)

Responsibilities:

• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.

Required Skills:

• 5 years of hands-on experience in Desktop Support and macOS engineering.
• 5 years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000 devices).
• Strong expertise in the Apple ecosystem, including:
• Apple Business Manager (ABM)
• Automated Device Enrollment (ADE)
• Volume Purchase Program (VPP)
• Configuration profiles and policy frameworks
• Advanced troubleshooting skills across:
• Networking, Wi-Fi, VPN
• Identity/SSO and authentication
• Certificates and endpoint security
• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
• Proven stakeholder management and cross-functional collaboration skills.

Regards

Praveen Kumar R (Praveen)

Talent Acquisition Group – Strategic Recruitment Manager

praveen.r@themesoft.com| Themesoft Inc