What are the responsibilities and job description for the Information Technology Service Desk position at Themesoft Inc.?
Job Title: IT Service Desk
Location: Onsite- Boise ID
Duration: Contract
Job Description:
• Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
• Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
• Troubleshooting basic network issues, activating ports, VPN connections, basic configurations on switches.
• Troubleshooting hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment).
• 2 years providing end-user technical support preferred
• A Certification preferred
• Working knowledge of the following technologies:
• Active Directory
• Windows XP, 7, and 10
• Knowledge of anti-virus / anti-malware programs
• Microsoft Office suite
• Building / imaging computers
• Wiring / Cabling
• Network technologies
• Installation and support of wide range of peripherals
Skills: IT IS_Service Desk