Benefits and Service Center Manager

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Manager, Benefits and Service Center provides strategic direction and leadership for benefits and the human resource service center (HRSC), including the overall management, design, administration, communication, compliance, activities, and vendor management. Plans, directs, develops, communicates, and coordinates work activities of the department. Ensures that ThedaCare’s benefits and HRSC plans, programs, and tools (and the data and information that support them) are competitive, cost-effective, and support the various business strategies, enhance organizational capability, and fosters team member engagement.

Job Description:

KEY ACCOUNTABILITIES:

• Provides strategic planning, program development, labor management, and overall operational administration of the department.

• Effectively directs team members in a manner consistent with ThedaCare policies and values. Ensures the recruitment and retention of competent team members to meet the needs of the business operations of the department.

• Oversees and ensures accuracy of time and attendance and payroll practices.

• Directs the health and welfare, wellness, and retirement benefit portfolio including medical, dental, vision, life, disability, wellness, EAP, 403(b), 457(b) and (f) plans, and frozen retirement plans.

• Provides leadership and support to HRSC including service center processes, policies, and procedures for operational efficiencies and improved customer service experience.

• Is responsible for the timely and accurate filings for qualified plans, IRS and ERISA mandated submissions, and employee communications including IRS Annual Return-Form 5500, Summary Annual Reports (SARs), ACA reporting/1095s and Summary Plan Descriptions (SPDs).

• Maintains vendor and broker relationships including outsourcing to ensure fulfillment of benefit and HRSC administration.

• Monitors competitive trends in the industry and proposes recommendations for new benefits and program design.

• Develops techniques for compiling, preparing, and presenting data to executive leadership for areas of responsibility.

QUALIFICATIONS:

• Bachelor’s Degree in Human Resource Management, Business Administration or related field; and 5 years of related experience

• 9 years of progressively responsible experience performing the above and related duties;

• An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the essential functions of the job

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Climate controlled office setting with daily movement throughout the facility

• Interaction with department members and other healthcare providers

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

ThedaCare Corporate Office - Neenah,Wisconsin

Overtime Exempt:

Yes