What are the responsibilities and job description for the Product Manager position at TheCorporate?
Key Responsibilities
- Support development and refinement of operational workflows with Service Planning & Design and other internal teams, including installation, inspection, and commissioning pathways.
- Coordinate with supply chain teams and external vendors to ensure product availability, logistics readiness, and delivery performance.
- Align field deployment activities with regulatory requirements, internal standards, and utility safety protocols.
- Troubleshoot process issues and escalate barriers to leadership with recommended solutions.
- Develop and maintain a customer acquisition funnel for residential installations, including marketing coordination and channel outreach.
- Partner with internal customer programs (e.g., EV, home electrification, energy efficiency) to identify eligible customers and integrate product offerings.
- Stand up and manage a trusted electrician/installer network, including training, coordination, performance monitoring, and ongoing engagement.
- Support development of program materials, customer journeys, and customer-facing content in partnership with marketing teams and vendors.
- Establish and oversee post-installation processes, including customer service workflows, troubleshooting pathways, and escalation protocols.
- Serve as day-to-day liaison between customers, installers, and product vendors to resolve issues quickly and effectively.
- Track and analyze operational performance metrics (installation time, customer satisfaction, support cases) to drive continuous improvement.
- Identify process gaps and propose enhancements to improve customer experience and operational efficiency.
- Support development of user guides, FAQs, and support documentation for both customers and installers.
- Strong experience in product delivery, product management, program management, or operations – preferably in the energy, utility, construction, technology or related sectors (EV or home electrification).
- Strong understanding of utility processes (service planning, design, permitting, field operations) or ability to learn them rapidly.
- Comfortable building customer funnels, managing channel partners, and supporting marketing-driven deployment strategies.
- Demonstrated experience improving operations, customer support workflows, or field deployment processes.
- Excellent communication and stakeholder-management skills, with proven ability to work across technical and non-technical teams.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-moving environment with lots of ambiguity and limited supervision.
- Ability to travel locally for trainings, field visits, and installer engagement events as needed.
- Passion for electrification, DERs, EV charging, and the grid of the future is a plus.
- A bachelor’s degree from an accredited college or its equivalent in education and experience. Plus 8 years’ experience in product management, project management, program management, marketing, engineering, operations and/or construction in Utility industry.