Front of House Manager (Seasonal)

Position Overview

Theatre SilCo builds community through powerful theatrical experiences and meaningful engagement with patrons, donors, artists, and volunteers. We cultivate lasting relationships with individuals who care about the arts and we ensure that every interaction reflects the creativity, professionalism, and warmth of our mission.

The Seasonal Front of House Manager plays a central role in providing exceptional patron experiences, serving as the on-site lead for front-of-house operations during performances. Working closely with the Patron Experience Manager, staff, and volunteers, you will create a welcoming, seamless, and memorable experience for every patron who walks through our doors this summer. This role is both leadership and hands-on: overseeing front-of-house operations during performances, supporting and inspiring our volunteer ushers, and ensuring each performance feels organized, safe, and inviting. As a key part of a small, collaborative team, you’ll help shape the atmosphere that defines a night at SilCo.

The ideal candidate is a warm, service-driven leader who takes pride in creating a welcoming and well-run environment for every patron. They remain calm and solutions-focused in live event settings, communicate clearly, and lead volunteers with confidence and care. They are organized, proactive, and energized by working as part of a small team to deliver meaningful shared experiences.

Essential Responsibilities

What You’ll Do

• Lead all front-of-house operations during performances.
• Welcome and support patrons, monitor theatre occupancy, and address accommodation requests.
• Supervise volunteer ushers, including pre-show briefings and delegating roles.
• Coordinate seating and late arrivals & communicate with stage management.
• Maintain a clean, organized, and inviting lobby and public spaces.
• Handle patron concerns and seating issues in real time, resolving with care and professionalism.
• Coordinate patron flow in the lobby, occasionally supporting concessions (occasional light support as needed to move the bar line along, such as retrieving inventory or serving popcorn).
• Day-of support for occasional special events, including Opening Nights and community gatherings.
• Complete closing procedures, including performance reports and building lock-up.

Minimum Qualifications

• Strong customer service or hospitality experience.
• Confidence leading teams or volunteers.
• Clear communication and calm problem-solving under pressure.
• A collaborative mindset and attention to detail.
• Availability for evenings and weekends.
• Availability June 10–Sep 27, 15-30 hours/wk.
• A high school diploma or its equivalent.

(Experience in theatre or live events is a plus, but not required. Certification in CPR/First Aid, Crowd Management, or TIPS is also a plus.)

Work Environment

This position works closely with Theatre SilCo staff, artists, volunteers, and patrons. The role takes place in an active, public-facing theatre environment during live events. Responsibilities include: moving throughout the venue, including the lobby, seating areas, and backstage-adjacent spaces; communicating with staff over radio headsets; occasionally lifting 30lbs; operating touch screens; remaining in a stationary or standing position for extended periods during performances.

Evening and weekend availability is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation

$22–$24/hour, depending on experience. Employees receive complimentary theatre tickets and special pricing for theatre classes and other events.

To Apply

Send your resume and a brief note of interest to nicole@thesilco.org.

Pay: $22.00 - $24.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $22 - $24