What are the responsibilities and job description for the Sparrow Server position at The Wurzak Hotel Group?
Wurzak Hotel Group is looking for an energetic and professional Sparrow Server to join our vibrant team. You will perform a range of tasks including preparing table set up, reset, breakdown, table maintenance, guest support, cleaning & organization. As a Server, you will create memorable guest experiences by having extensive knowledge of our food and beverage offerings for our guests.
As a Server, your ultimate goal will be to provide our guests with outstanding customer service and actively help to improve their overall dining experience. The ideal candidate will be friendly, professional, and demonstrate excellent communication skills.
Responsibilities:
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
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As a Server, your ultimate goal will be to provide our guests with outstanding customer service and actively help to improve their overall dining experience. The ideal candidate will be friendly, professional, and demonstrate excellent communication skills.
Responsibilities:
- Assist service team with property set up and breakdown.
- Assist service with table maintenance by setting, maintaining, clearing throughout service to abide by property standards and requirements.
- Maintain overall cleanliness of space throughout service.
- Provide greeting/delivery/guest follow up in a timely manner and in accordance with hotel service expectations.
- Have extensive knowledge of what we serve and sell for both food and beverage offerings including pricing.
- Ability to work in a fastpaced environment while providing exceptional service.
- Uphold our food health safety and sanitation principles.
- Provided consistent followup with customers to handle any impromptu requests or issues.
- Remove dirty dishes from the table.
- Inform management of customer feedback and escalate guest service issues to management if you are unable to resolve.
- Ensure guests are completely satisfied during the experience with us.
- When serving alcoholic beverages, observe guest’s behavior, count number of drinks served, and follow proper procedure if guest is impaired to alert management or security for proper follow up.
- Other duties as assigned.
- Knowledge in restaurant and kitchen operations
- Minimum of 2 years highvolume server experience with general liquor knowledge for selling
- Familiarity with hospitality industry practices required
- Highvolume hospitality experience required
- High school diploma or GED equivalent qualification
- Outstanding communication and people skills.
- Possess basic math skills with knowledge of how to handle cash.
- Ability to stay professional in a stressful work environment.
- Positive interpersonal skills required.
- Superb multitasking skills.
- Ability and flexibility to work various shifts including nights, weekends, and holidays.
- High school diploma or GED
- Two or more years of related experience as a Banquet Server in an upscale restaurant, or fullservice hotel.
- Familiarity with hospitality industry practices required
- Highvolume hospitality experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
- Ability and flexibility to work various shifts including nights, weekends, and holidays
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
EEO m/f/d/h