General Manager

About Client

Our client is a fast-growing, privately owned residential home services platform launching a flagship operation in Phoenix with an ambitious mandate to scale across the broader Southwest. Led by a 30-year industry operator, the company combines battle-tested playbooks with a nimble, no-politics culture. With zero private equity or outside investors, decisions are made quickly, operators are empowered to act, and long-term value creation is prioritized over short-term optics. The environment is entrepreneurial, execution-focused, and built for leaders who want to build something real, own a meaningful piece of it, and grow into top-tier executive roles as the platform scales to $100M and beyond.

Job Description

The General Manager (GM) – pathway to Chief Operating Officer (COO) – will launch, lead, and scale a residential home services platform from approximately $5M to $15M in Arizona, then replicate and expand the model across the Southwest region (Arizona, California, Nevada, Utah, Colorado). This role has full P&L responsibility, broad operational authority, and a clear, merit-based path to the COO seat overseeing the entire portfolio as it grows to $100M . You will build the team, install systems and infrastructure, drive aggressive but sustainable growth, and lead regional expansion via organic growth and acquisitions. This opportunity is ideal for a proven operator who thrives in “build mode,” is comfortable in startup-phase ambiguity, and wants to transition from running a single business to leading an entire multi-location platform.

What We Offer

• $125k - $175k Base compensation commensurate with experience
• Aggressive performance-based bonuses
• Full benefits package
• Profit sharing
• 40(k) company match
• Equity participation providing real ownership in the value you help create
• A clear, merit-based pathway from GM to COO as you prove the model and scale the region
• Direct mentorship from a 30-year industry veteran with multiple 8-figure builds
• Access to proven playbooks, systems, and operating frameworks from prior successful platforms
• High autonomy and decision-making authority to run the business your way within agreed guardrails
• Long-term partnership mindset with no PE clock, no forced exit timeline, and no arbitrary quarterly pressure
  
  

Qualifications (Required & Preferred)

• 10 years of progressive operations or general management experience in residential home services (HVAC, plumbing, electrical)
• Demonstrated track record of running full P&Ls (not just departments) with accountability for revenue, margins, and cash flow
• Proven experience scaling a business from roughly $5M to $15M in revenue; multi-location experience strongly preferred
• Deep industry expertise in HVAC, plumbing, or electrical services with a strong understanding of field operations and customer journeys
• Strong financial acumen, including mastery of cash flow, margin levers, labor efficiency, and unit economics
• Experience building, leading, and developing teams of 25 employees across sales, service, install, and back-office functions
• Proficiency with ServiceTitan or comparable field service management (FSM) software and related operational tech stacks
• Demonstrated ability to recruit, develop, and retain high-performing talent while holding teams accountable to elite standards
• History of thriving in fast-paced, high-growth, entrepreneurial environments where systems are being built, not just maintained
• Based in or willing to relocate to the Phoenix area, with flexibility to travel across the Southwest region as expansion progresses
  
  

Essential Duties And Responsibilities

• Own full P&L for the Arizona business, driving aggressive, sustainable, and profitable growth from ~$5M to $15M and beyond
• Lead all day-to-day operations across sales, service, installation, customer experience, and back-office functions
• Build, mentor, and hold accountable a high-performing team, including recruiting, onboarding, training, and performance management
• Design, implement, and optimize scalable SOPs, KPIs, and operating systems to support 10x growth
• Manage to the numbers—monitor financial performance, protect margins, and implement corrective actions as needed
• Lead regional expansion efforts, including launching and integrating new locations through organic growth and acquisitions
• Collaborate directly with ownership on strategic planning, M&A opportunities, capital allocation, and long-term growth initiatives
• Roll up your sleeves as needed—riding along on trucks, answering phones, and supporting field operations in the early build phase
• Foster a culture that is nimble, ethical, fun, and fast, reinforcing high standards of performance and integrity at all levels
• Prepare for and transition into the COO role by proving the Arizona model, codifying the playbook, and scaling it across the Southwest portfolio