What are the responsibilities and job description for the Support Specialist position at The Wittern Group?
Company Description
The Wittern Group provides comprehensive solutions for small and large vending needs, including design, manufacturing, financing, sales on a national and international scale, re-manufacturing programs, and parts and support services. The company is committed to delivering innovative products and exceptional customer service. They are dedicated to helping individuals and businesses succeed in the vending industry by offering tailored products and services. Located in Clive, IA, The Wittern Group has decades of expertise in their field and continues to serve as a trusted leader in the vending market.
Role Description
This is a full-time, on-site position located in Clive, IA, for a Support Specialist. The Support Specialist will be responsible for providing technical and customer support by addressing and resolving customer inquiries and concerns. The role involves troubleshooting technical issues, offering solutions to problems, and ensuring the optimal functionality of vending systems. The Support Specialist will also analyze customer feedback, collaborate with internal teams, and contribute to process improvement initiatives.
Qualifications
- Strong Customer Support and Communication skills to effectively assist customers, manage inquiries, and provide clear resolutions.
- Proficiency in Technical Support and Troubleshooting to diagnose and fix technical issues efficiently.
- Analytical Skills to interpret customer feedback and identify patterns or recurring issues for improving processes and solutions.
- Ability to work independently and as part of a team in a dynamic setting.
- Previous experience in a technical or customer support role is preferred.
- High school diploma or equivalent required; additional technical certifications or training are a plus.