What are the responsibilities and job description for the Service Advisor, Tier 2 position at THE WITTERN GROUP INC?
Key Responsibilities:
· Resolve escalated customer issues from Tier 1 support, particularly those involving machine configuration, functionality, and software integrations.
· Collaborate with the team, review manuals, and work with quality personnel to identify root causes and achieve one-call resolution.
· Document resolutions and close incidents when appropriate.
· Provide feedback to improve frontline processes and enhance customer experience.