What are the responsibilities and job description for the Loss Prevention - Package Agent position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Package Center Agent is responsible for handling all guest and internal package deliveries and shipments. This role ensures accurate tracking, efficient delivery, and exceptional service for every interaction. The ideal candidate is detail-oriented, organized, and enjoys working in a guest-focused environment. This is a full-time position scheduled from Monday to Friday.
How You’ll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Package Center Agent is responsible for handling all guest and internal package deliveries and shipments. This role ensures accurate tracking, efficient delivery, and exceptional service for every interaction. The ideal candidate is detail-oriented, organized, and enjoys working in a guest-focused environment. This is a full-time position scheduled from Monday to Friday.
How You’ll Shape The Experience & Future
- Receive, log, store, and distribute all incoming and outgoing packages and mail.
- Ensure accurate tracking and recordkeeping of shipments and receipts.
- Assist guests and team members with shipping, labeling, and tracking packages.
- Process billing for package handling and shipping charges.
- Communicate with various departments to ensure timely delivery of packages.
- Maintain cleanliness and organization of the package center.
- Provide friendly, professional service to all guests and associates.
- Other assigned Loss Prevention duties.
- Strong verbal communication skills to interact professionally with guests, team members, and local authorities.
- Ability to multitask in a high-paced environment.
- Organizational skills.
- Prior experience in hospitality, shipping/receiving, or customer service preferred.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency with basic computer systems and shipping software.
- Ability to lift up to 50 lbs and stand or walk for extended periods.
- High School Diploma or equivalent required.
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
