What are the responsibilities and job description for the Barista/ Coffee Shop Attendant position at The Westin La Paloma Resort & Spa?
Division Westin La Paloma Resort and Spa
Description
The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, offering exceptional customer service, and promoting merchandise in the gift shop. This role plays a key part in maintaining a welcoming atmosphere, driving sales, and upholding operational standards.
How You'll Shape The Experience & Future
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
Description
The Barista / Coffee Shop Attendant enhances the guest experience by preparing and serving specialty coffee drinks, offering exceptional customer service, and promoting merchandise in the gift shop. This role plays a key part in maintaining a welcoming atmosphere, driving sales, and upholding operational standards.
How You'll Shape The Experience & Future
- Greet guests and provide information about available food, beverages, merchandise, and hotel amenities.
- Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
- Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
- Restock and refresh merchandise and food displays to ensure an inviting presentation.
- Open and close the coffee shop on time, following proper setup and closing procedures.
- Process all sales through the Micros system, ensuring accurate cash handling and adherence to accounting procedures.
- Monitor inventory levels, communicate restocking needs, and assist management with ordering.
- Secure all cash and deposits per hotel and company policies.
- Comply with all company policies, procedures, and service standards.
- Perform other duties as assigned by leadership.
- Other duties as asssigned.
- Strong customer service and interpersonal communication skills.
- Ability to multitask in a busy café environment.
- Attention to detail in beverage preparation, merchandising, and cash handling.
- Reliability and punctuality in opening/closing procedures.
- Proactive approach to cleanliness, presentation, and inventory management.
- 3-6 months of related café or barista experience preferred.
- Retail and/or customer service experience preferred.
- Experience with cash handling and point-of-sale systems a plus.
- High School Diploma or equivalent required.
- Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
- Disability Insurance
- Life Insurance
- Employee Assistance Program
- Supplemental benefits
- 401k matching
- Employee discount program
- Vacation and Sick Time
Successful completion of a background check is required prior to employment.
EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
