What are the responsibilities and job description for the Front Desk Agent / Experience Concierge (Full or Part Time) position at The Wesley Hotel?
About The Wesley
The Wesley is a newly renovated boutique hotel in the heart of Page, minutes from Lake Powell, Horseshoe Bend, and Antelope Canyon. Formerly the Lake Powell Canyon Inn, the property reopened under new ownership with redesigned rooms, The View Suite, and a pool deck with a hot tub, barrel sauna, and cold plunge. We're a small, close team building a guest experience that feels personal, modern, and genuinely welcoming.
The Role
Our Experience Concierges are the face of The Wesley. You'll welcome guests, make check-in and check-out smooth, and help people get the most out of their time in Page. This is more than a traditional front desk job. We use digital check-in and guest messaging tools, so you'll spend less time on paperwork and more time connecting with guests, solving problems, and making their stay memorable.
What You'll Do
- Greet and check in/check out guests, both in person and through our digital check-in flow
- Answer calls, texts, and guest messages promptly and warmly
- Manage reservations, room assignments, and payments in our property management system
- Help guests with door codes, room questions, and amenity access
- Recommend local tours, dining, and activities, and help plan guests' days
- Handle guest concerns calmly and escalate to management when needed
- Keep the lobby and front of house clean, stocked, and guest-ready
- Coordinate with housekeeping and maintenance on room status and guest requests
- Support upsells like room upgrades and extended stays when they fit the guest
- Follow our procedures for deposits, incidentals, and lost or damaged items
What We're Looking For
- Friendly, confident, and genuinely enjoys helping people
- Strong communicator in person, on the phone, and in writing
- Comfortable learning new software (booking systems, messaging platforms, smart locks)
- Organized, reliable, and able to handle multiple things at once
- Takes initiative and solves problems without waiting to be asked
- Available to work weekends and holidays as needed
- Hotel, hospitality, or customer service experience preferred but not required
- Knowledge of the Page and Lake Powell area is a plus
Schedule
- Full time or part time, up to 40 hours per week
- Shifts may include mornings, evenings, weekends, and holidays
- Hours flex with the season: fuller from spring through fall, lighter in winter. We want you to know that going in.
Pay: $15.00 - $20.00 per hour
Expected hours: No more than 40.0 per week
Work Location: In person
Salary : $15 - $20