What are the responsibilities and job description for the Hotel Front Office Supervisor position at The Virginian Hotel?
Front Office Supervisor
Description
A Front Office Supervisor at a plays a pivotal role in ensuring exceptional guest experiences and efficient front office operations. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.
The ideal candidate demonstrates a passion for hospitality, leads by example, maintains a positive attitude under pressure, and is committed to creating memorable guest experiences while supporting the success of the Front Office team.
Responsibilities
· Guest Relations: Developing high-quality relationships with guests throughout their stay, addressing complaints or issues promptly, and ensuring personalized service is offered to each guest.
· Staff Management: Interviewing, selecting, training, scheduling, and coaching front office associates to perform in accordance with established brand or hotel standards.
· Operational Oversight: Overseeing daily front office operations, including guest arrivals and departures, room assignments, and ensuring compliance with hotel policies and procedures.
· Financial Management: Assisting in monitoring front office financial operations, ensuring compliance with accounting controls, and contributing to budget development and forecasting.
· Interdepartmental Coordination: Collaborating with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction.
· Performance Monitoring: Evaluating levels of guest satisfaction, monitoring trends, and implementing continuous improvement strategies.
· Inventory Management: Ensuring front office supplies and merchandise are fully stocked, and maintaining accurate inventory records.
Oversight
Position reports to the Front Office Manager.
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Free parking
- Health insurance
Experience:
- Hotel Front Desk: 2 years (Required)
- Hospitality service: 1 year (Required)
Work Location: In person
Salary : $17 - $19