Front Office Manager

FRONT OFFICE MANAGER

True North Hotel Group, an award-winning management and development company, is seeking a Front Office Manger to join our team at Fairfield Inn & Suites in South Boston, VA. We offer awesome benefits and a great family culture.

MAJOR/KEY JOB FUNCTIONS (includes but is not limited to):

• Successfully recruit, hire, train, counsel and motivate department personnel.
• Actively supervise department personnel with authority to conduct all department performance appraisals in a timely and accurate manner.
• Participate in department budget preparation for line-item expense and labor, including proper scheduling of departmental associates.
• Manage and enforce uniform policy for all departmental associates.
• Ensure associates anticipate, acknowledge, and respond to guests’ needs by proper training of brand programs.
• Ensure proper delivery of guest services as directed by the General Manager.
• Maintain guest request/complaint log to ensure guest satisfaction. Assist the General Manager in resolving guest complaints concerning the front desk and/or billing inquiries.
• Actively manage and monitor guest ledger and direct bill accounts by ensuring an effective cash control system is in place and all credit card and check cashing policies are followed.
• Monitor posting of all charges, especially guest charges, to minimize lost revenue.
• Coordinate daily with the sales department and General Manager about room availability and hotel’s yield management system to maximize suite revenue.
• Ensure all department associates are updated with the most recent information of hotel policy, safe work habits and emergency procedures, including all key control procedures.
• Supervise the training and handling of reservations, cancellations, and shop calls.
• Ensure proper procedures for guest safety deposit boxes.
• Promote good associate communication through associate feedback, oral and written communication, proper training, and a minimum of one department meeting per month. Set an example in communicating with other departments.
• Participate in weekend MOD development program and help with other departments as needed with a positive and cooperative attitude.

QUALIFICATIONS:

• High School GED or Equivalent
• Minimum 1-year relevant experience
• Experience in Hospitality is a plus

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.