What are the responsibilities and job description for the Center Associate / Graphic Designer position at The UPS Store?
Center Associate | Graphic Designer delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families.
This entry-level graphic design position offers a unique opportunity to build turn-key skills. Centers associates learn how to promote, define, cost, create, produce and supply design and final print work. As opposed to a full-time graphic design position, this job requires a complete approach from idea creation through production to finished product. You must make what you design and design what the customer requires.
The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks. Graphic design is only one small part of a dynamic and fast paced position. If you are looking for a full time graphic design position, this is not the job for you. Actual graphic design is a small percentage of the complete job. It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise.
The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Adobe products
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
May open and/or close the store and perform end-of-day accounting, etc.
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
QUALIFICATIONS
One year of customer service experience required (more preferred)
Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field
Aptitude to learn commercial printing and cutting equipment
Able to work weekend days as required
Strong computer skills, including Microsoft Office and Adobe Suites
Knowledge and application of printing concepts
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Good project and time management skills
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40 pounds