The UPS Store Center Retail and Customer Service Center Associate

The UPS Store Center Retail and Customer Service Center Associate plays a key role in managing daily store operations while delivering exceptional customer service. This position requires critical thinking to offer tailored solutions, alongside the ability to multitask efficiently in a fast-paced retail environment. The associate will support opening and closing procedures, and contribute to a smooth-running center through effective teamwork and leadership.

Responsibilities

• Provide excellent customer service by understanding and addressing client needs.
• Cross-sell and upsell products to enhance customer satisfaction and store revenue.
• Manage day-to-day retail operations, including opening and closing the center as required.
• Maintain composure and quality service in a hectic work environment.
• Assist in leading and motivating team members to optimize performance.
• Utilize computer, internet, and software knowledge to support operational tasks.
• Ensure the store environment is organized and operates smoothly.

Required Qualifications

• High school diploma or GED; college coursework or degree preferred.
• At least one year of retail store operations experience.
• Strong supervisory, managerial, and leadership skills.
• Excellent computer, internet, and software proficiency.
• Physical ability to perform job tasks including lifting and bending.
• Dynamic personality with the ability to listen, follow, lead, and motivate a team.

We are a second- generation The UPS Store location. We've been locally owned and operated by the same family for over 30 years. We strive for a fun, fast-paced work environment where our customer service makes us stand out from the rest! We are one of the busiest The UPS Store locations and have loyal customers that become more friends than clients!

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.