Customer Service Associate

The UPS Store #6646

JOB TITLE : CENTER ASSOCIATE

LOCATION: 6345 Garth Rd. Ste 110 Baytown, TX 77521

PAY: $11 - $14.00/Hour; 20 - 25 hours/week (Part-Time)

The UPS Store #6646 in Baytown is currently looking for highly motivated individuals to join our current team of great associates! If you are a people person who enjoys a fast-paced work environment this is a great opportunity for you. This is a great position for college students looking for a part-time job to supplement your income while completing courses. We offer flexible work schedules as well as opportunities to learn and grow!

ESSENTIAL DUTIES AND RESPONSIBILITIES :

include the following. Other duties may be assigned.

· Smile. Greet customers and present world-class customer service

· Deliver exceptional customer service through customer interaction and quality product delivery.

· Receive and process packages for courier shipping, including lifting and weighing packages on shipping scales, accessing Manifesting software, generating labels and retrieving from customer's vehicle when requested.

· Process corporate account program returns ie. Amazon, At&t, Xfinity, etc..

· Receive, sort and place mail in mailbox modules accurately.

· Record all sales transactions on POS and accurately process cash and credit card transactions.

· Pack contents for shipping using established procedures and products.

· Print customers shipping labels and other documents from email.

· Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)

· Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.

· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines.

· General housekeeping duties.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

1-2 years customer service experience in a retail environment. POS and computer experience highly desirable.

Language Skills:

· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

· Excellent verbal and written communication skills.

Other Skills and Abilities:

Ability to lift 50 lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers

Job Type: Part-time

To learn more about our location:

www.theupstorelocal.com/6646

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k) matching
• Flexible schedule

Work Location: In person

Salary : $11 - $14