Store Manager

The UPS Store #6646

Retail Center Manager

REPORTS TO: Franchisee

SUMMARY:

The retail center manager is responsible for the successful operation and sales growth of the retail location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Motivate, train and develop all center associates, focusing on excellent customer service, customer engagement, and sales functions including cross and up-selling.
• Ensure that center achieves its targeted revenue projections.
• Ensure that each center is fully staffed with a competent team and provide necessary training to perform job requirements effectively.
• Develop the skills of Center Associates to ensure maximum profit potential.
• Maintain a high level of orderliness throughout the center and role model appropriate behaviors for center associates.
• Consistently maintain and improve center imaging, impact zones and display areas.
• Implement sales and marketing programs as directed by the Franchisee.
• Communicate with Franchisee regarding all areas of center operations.
• Ensure that operational systems are in compliance with Company Guidelines.
• Proactively handle damage claims, customer complaints, and resolve customer issues.
• Accurately perform daily close-out procedures
• Efficiently utilize TUPSS computer systems in support of communication, reporting and other business requirements.
• knowledge of Adobe and Microsoft Office software packages
• Assist with any customer service sales associate duties as needed.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Education and/or Experience:

2–4 years of progressive retail management experience. Proven sales ability, including the ability to manage and motivate teams to reach sales goals. Print experience a plus. AA degree in related field or equivalent combination of education and experience.

Language Skills:

Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.

Other Skills and Abilities:

Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate Point of Sale, copiers and binding machinery, packaging tools, and complete customer paperwork.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person

Salary : $14 - $20