What are the responsibilities and job description for the Retail Customer Service Associate position at Postal Stop?
Customer Service Representative at a Packing and shipping store
Location: Katy, TX
Job Type: Full-time / Part-time
About Us
We are a one-stop solution for shipping, packing, printing, and mailbox services. We offer FEDEX, UPS and USPS shipping services. We pride ourselves on delivering excellent customer service and making every customer’s experience simple, fast, and stress-free.
Position Summary
We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. The CSR will assist customers with shipping, receiving, packaging, and printing needs while ensuring exceptional service and operational accuracy.
Key Responsibilities
- Greet and assist customers in a professional and welcoming manner.
- Provide guidance on shipping options, rates, and delivery times.
- Process shipments, prepare labels, and complete necessary documentation.
- Assist with packaging services and recommend packaging materials.
- Operate point-of-sale (POS) system for transactions and cash handling.
- Manage mailbox rentals, incoming packages, and customer notifications.
- Track and trace shipments, resolving delivery or service issues as needed.
- Support store operations, including stocking supplies and maintaining a clean, organized workspace.
Qualifications
- High school diploma or equivalent (preferred).
- Previous retail, shipping, or customer service experience is a plus.
- Excellent communication and problem-solving skills.
- Ability to operate computers, POS systems, and office equipment.
- Basic math and cash-handling skills.
- Ability to lift packages (up to 50 lbs).
- Flexibility to work weekdays, weekends, and peak seasons as needed.
Benefits
- Competitive hourly pay
- Flexible scheduling
- On-the-job training
- Growth opportunities within the company
Job Types: Full-time, Part-time
Pay: $10.00 - $13.00 per hour
Expected hours: 25 – 40 per week
Experience:
- Retail sales: 1 year (Preferred)
Ability to Commute:
- Katy, TX 77449 (Required)
Ability to Relocate:
- Katy, TX 77449: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $13