What are the responsibilities and job description for the Technology Support II position at The University of Texas at Tyler?
Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
- Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Technology Support II position will perform work that involves providing customer support for university information technology systems and operating automated office equipment in network environment.
Major Responsibilities/Duties/Critical Tasks
- Performs troubleshooting, maintenance, testing and resolution of computer related problems.
- Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use of software applications.
- Performs the setup of equipment for employee use and proper installation of cables, operating systems, or appropriate software.
- Document all work in ServiceNow, communicate with customers through support tickets in ServiceNow and create KB articles.
- Ensures that appropriate security controls over software are maintained.
- Assists in the update of computers and application programs.
- Analyze, test, troubleshoot and evaluate existing networks, LAN and WAN.
- Perform network maintenance to ensure networks operate correctly.
- Perform network upgrades such as replacing wireless access points.
- Other duties as assigned.
Required Education/Experience
- Bachelor's degree
- Three (3) years’ work experience with computer related equipment, networking, troubleshooting, and/or customer support.
- May accept a combination of education and experience.
Accompanying Knowledge, Skills, Abilities and Competencies
- Effective interpersonal, verbal, and written communication skills.
- Effective time management and organizational skills.
- Ability to manage multiple projects concurrently.
- Knowledge of principles of computer operations, information systems, computer software and hardware, and of information security policies.
- Skills in the use and support of computers, in the use of applicable programs and systems, and in troubleshooting information systems.
- Ability to operate information technology systems.
About The University of Texas at Tyler
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Our beautiful Tyler campus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites at The University of Texas Health Science Center at Tyler and in Palestine, Longview, and Houston.
With more than 80 bachelor's, master's and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs.
For more information, please visit https://www.uttyler.edu/about/.
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
