What are the responsibilities and job description for the Graduate Enrollment Counselor I position at The University of Texas at Tyler?
Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
- Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Graduate Enrollment Counselor I will serve as one of the contacts for applicants to graduate programs. The position assists students, faculty, and staff in navigating the application process and interfaces collaboratively across various academic departments to achieve enrollment goals and accomplish tasks reporting directly to the Executive Director of Graduate Admissions.
Major Responsibilities/Duties/Critical Tasks
- Serve as one of the contacts for applicants to graduate programs.
- Process admission documents for applicant review.
- Assist in guiding students toward next steps to enrollment including but not limited to registration agreements, holds, tasks, and advising appointments.
- Review prospective student applications and follow up with students to verify any application issues, including discrepancies and/or missing information.
- Work collaboratively with academic departments and other enrollment counselors to review applications and send out admissions offers.
- Respond to prospective students and applicants across all platforms (phone, email, social media, text, CRM, etc.).
- Counsel and advise applicants on next steps.
- Provide support for recruiting initiatives and achievement of enrollment targets.
- Ensure quality by providing high levels of customer service to internal and external constituents.
- Represent graduate admissions at various admissions and recruiting events. Travel as needed.
- Occasional weekends/evenings required for special events and recruitment presentations (i.e., Patriot Premiere, Commencement, virtual information sessions, etc.)
- Other duties as assigned.
Required Education/Experience
- Bachelor’s degree.
- One (1) year of experience in an admissions or comparable higher education office environment.
- Experience working with students from diverse backgrounds.
- May accept a combination of education and experience.
- Must have a reliable vehicle and possess a valid Texas driver's license.
Accompanying Knowledge, Skills, Abilities and Competencies
- Working knowledge of PeopleSoft and CRM (customer relationship management) software and how the accurate processing of documents drives the admissions process.
- Strong customer service, communication, and organizational skills.
- Ability to analyze situations accurately and effectively.
- Combined patience.
- Demonstrated computer literacy.
- Determination.
- Persistence to troubleshoot issues.
About The University of Texas at Tyler
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of eight colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Our beautiful Tyler campus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites at The University of Texas Health Science Center at Tyler and in Palestine, Longview, and Houston.
With more than 80 bachelor's, master's and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs.
For more information, please visit https://www.uttyler.edu/about/.
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
