Housekeeping Office Coordinator

The Housekeeping Coordinator acts as a liaison between associates, guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to guests. The ability to effectively communicate with people of various cultures, educational levels, interacts with management and guests regarding pertinent information and housekeeping services. Second language would be helpful. The incumbent is fluent in Property Management System technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management. All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and The Umstead Hotel and Spa’s Vision and Values.

• Setup room attendants and houseman with room and floor assignments for the day
• Ensure that the room attendants have what they need to start their day.
• Ensure that the office supplies are well stocked and that a manager is notified if they are starting to deplete so more can be ordered.
• Dispatch guest requests for the Laundry/Valet department.
• Use the paging system to communicate with various associates.
• Organizing the Housekeeping office, ensuring files are updated, making photocopies, word processing and other administrative tasks as needed.
• Attends Resume Meetings when possible and is up-to-date on all group activity within the hotel.
• Ensuring the Resume book containing all future groups in house information is up to date at all times
• Have the proper communication skills to maximize employee productivity, motivation and satisfaction;
• Communicates room inventory availability and condition of rooms to appropriate individuals;
• Assists in completing all forms in cases of Lost and Found from guest rooms/areas
• Promptly and courteously handle problems regarding guest room accommodations, laundry, inventory and notifies appropriate Department Head when needed;

• Microsoft Office skills, as well as good working knowledge of software packages used on property. (Opera, Axxess, HotSos, Goldkey)
• High School or higher education, and two full years of employment in a related position

Salary : $20