Lead Case Manager

About Us

The Transition House is committed to serving veterans and their families by providing supportive services that promote stability, self-sufficiency, and long-term housing success. We are seeking a compassionate and experienced Lead Case Manager to oversee a team of case managers within the Supportive Services for Veteran Families (SSVF) program.

The Lead Case Manager provides leadership, oversight, and guidance to a team delivering supportive services to veterans and their families. This role ensures compliance with VA guidelines, manages benefit access, coordinates housing placement, and tracks client progress toward self-sufficiency. The ideal candidate will be highly organized, skilled in documentation, and experienced in case management and team supervision.

Key Responsibilities

• Oversee and support a team of 4 Case Managers, reviewing client files before submission.
• Conduct monthly supervision and participate in performance evaluations.
• Facilitate staff meetings, document minutes, and ensure team compliance with program goals.
• Coordinate VA benefits access and integrate benefit plans into individual case plans.
• Manage and monitor client eligibility, applications, and progress toward housing stability.
• Submit monthly Temporary Financial Assistance (TFA) requests and maintain accurate budget and tracking records.
• Facilitate housing placements, including landlord coordination, inspections, and budget management.
• Maintain complete and confidential client documentation in HMIS and other required systems.
• Administer the HUD Self-Sufficiency Matrix at program entry, quarterly, and at exit.
• Attend required trainings and meetings; uphold safety and EEO standards.
  
  

Minimum Qualifications

• A bachelor's degree in social work or a related field is required, or in nonprofit
• management, or a related field, or (10) ten years' experience in a program leadership
• position in a nonprofit setting; Master's degree preferred
• Extensive organized case management experience through written verification and
• verified documentation
• Intensive case management and experience with families experiencing homelessness
• with children are preferred, and clients with substance abuse and/or mental illness
• Working knowledge of the VA benefits system, including eligibility requirements,
• applications, appeals, VA file documentation, and bilingual is preferred
  
  

Other Requirements

• Driver's license and dependable private vehicle for frequent travel from site to site with updates car insurance
• Strong interpersonal skills, effective judgment in interviewing clients, and coordinating services with community agencies. Processing all information in a confidential manner
• Good writing skills for program planning, reporting, and correspondence.
• Ability to use independent judgment, perform research, investigations, and inspections, and recommend solutions
• Ability to think and react calmly in emergency situations
  
  

Benefits

Life insurance

Employee discount

Referral program

Flexible schedule

Dental Insurance

Vision insurance

Paid time off

Wellness Days

Professional development assistance

Health insurance

Employee assistance program

401(k) and more...

Culture

At The Transition House, your mental health is our top priority! We understand that mental well-being is a complex and vital part of life, which is why we’re committed to providing our employees with the highest quality of support. Our team

works hard to create a culture of collaboration and balance between work and home life. We strive to provide our employees the same supportive hand that we give our clients —we believe that it’s important to pour into yourself to be the best versions of ourselves and foster a vibrant team dynamic.

Take the first step in prioritizing your own mental health; join our team today!

AAP/EEO STATEMENT

The Transition House is an Equal Opportunity Employer. Inspire does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.”