Lead Case Manager

HealthyMD - Lead Case Manager

Position Summary:

HealthyMD specializes in the testing, treatment, and management of HIV, Hepatitis C, and Sexually Transmitted Diseases. Co-founders Clifford W. Knights and Steve Vixamar have built a partnership with the Centers for Disease Control and Prevention (CDC) to level the playing field for all high-risk Americans, no matter their race, sexual orientation, or socioeconomic status. HealthyMD offers an array of services that includes healthcare and pharmacy services, case management, and mental health and substance abuse management. The Sr. Case Manager works under direct supervision of the Site Manager. The Sr. Case Manager will be the second in command when the Site Manager is not available. They will perform case management duties as well as outreach.

Essential Duties and Responsibilities:

The Lead Case Manager oversees the work of Case Managers and other relevant staff. Moreover, the Lead Case Manager will lead and perform a variety of routine duties in the assigned clinic to assist medical staff in the examination and treatment of patients.

• Maintains inventory of medication and places orders in a timely fashion to maintain supply.
• Ensures policies and procedures are followed by staff and recommends disciplinary action to Site Manager.
• Works with front desk to ensure all documentation is completed timely and encounters are captured and sent over with daily log.
• Obtains vital signs and patient information for inclusion in the patient's medical record.
• Gives injections or treatments, performs routine laboratory tests, and assists in other patient care activities.
• Prepares treatment room for patient examination and assists with physical examinations by preparing supplies and handing instruments to the Nurse Practitioner.
• Provides patients with basic instruction and information regarding examination procedures.
• Cleans and sterilizes medical instruments, observing the principles of sterile technique.
• Schedules patients for tests and completes required forms for laboratory work.
• Maintains accurate and complete patient records and documentation.
• Orders, stocks, and inventories supplies and assists in performing clerical duties.
• Escorts and transports patients to various clinic locations.
• Establishes and continuously assesses the effectiveness of the internal controls within the clinic and compliance with HealthyMD policies and procedures. Ensures employees are trained on controls within the function and on HealthyMD policy and procedures.
• Tracks clinical certifications for the clinical staff (e.g. 500/501, Oraquick, Phlebotomy, etc.)
• Leads and Participates in outreach events.
• Acts as a liaison between DOH and Clinical Staff.
• Travel to different site location to conduct STD/HIV Screenings to help identify individuals at risk.
• These events can occur before, during or after normal working hours including weekends or holidays.

Requirements:

• Minimum 5 years of relevant experience
• 1 year of Disease Intervention or related field and/or equivalent professional experience.
• 1 years of extensive working knowledge of STD’s/HIV
• Solid knowledge of EMR/EHR systems and telehealth.
• Perform Specimen collection/ Blood and Urine for STD/HIV Testing
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills

Preferred Requirements:

• 500/501 HIV Training
• Proof of continued education such as certifications
• Hepatitis Testing Training
• Strong knowledge of PrEP (Pre-exposure prophylaxis)
• Highly organized and a proven strategic thinker with ability to engage and motivate teams
• Phlebotomy Certification preferred.
• Certified Medical Assistant Certification preferred