General Manager

Our client is seeking an experienced and highly motivated Senior General Manager to lead restaurant operations and deliver exceptional guest experiences. This role requires a strong leader with a proven ability to drive financial performance, develop high-performing teams, and maintain operational excellence in a fast-paced hospitality environment.

Key Responsibilities

Operational & Financial Leadership

• Oversee all aspects of restaurant operations to ensure efficiency, profitability, and compliance
• Manage budgeting, forecasting, and cost controls to maximize financial performance
• Monitor inventory levels and implement effective waste reduction strategies
• Maintain accurate financial reporting, payroll administration, and expense management
• Develop and implement business strategies to drive revenue growth and operational improvements

Team Management & Development

• Lead recruitment, hiring, onboarding, and training initiatives
• Develop staff schedules to ensure appropriate coverage and productivity
• Conduct performance evaluations and provide ongoing coaching and feedback
• Foster a culture of accountability, teamwork, and service excellence

Guest Experience & Quality Assurance

• Ensure the highest standards of customer service and guest satisfaction
• Address and resolve customer concerns in a timely and professional manner
• Oversee food quality, service standards, and cleanliness across all areas
• Collaborate with culinary leadership on menu development and innovation

Marketing & Community Engagement

• Execute marketing and promotional initiatives to drive customer traffic
• Build and maintain relationships within the local community
• Support brand awareness efforts through events and partnerships

Qualifications

• Proven experience as a General Manager or senior leadership role within the restaurant or hospitality industry
• Strong financial acumen with experience in budgeting, forecasting, and cost management
• Demonstrated leadership skills with the ability to motivate and develop teams
• Excellent communication, interpersonal, and problem-solving abilities
• Thorough knowledge of food and beverage operations, including health and safety regulations
• Highly organized with the ability to manage multiple priorities effectively
• Flexible schedule, including availability for evenings, weekends, and holidays