Business Operations & People Manager

Job Description

We are a rapidly growing field services company supporting mission-critical infrastructure projects across the region. We are seeking a highly organized, execution-driven leader to help strengthen our internal infrastructure, people operations, and compliance systems.

This is not a traditional HR role.

We are looking for someone who thrives at the intersection of people, process, accountability, and operational follow-through.

The right person will become a critical operational partner to leadership by creating clarity, improving accountability, managing essential compliance functions, and helping build an environment where employees have both ownership and support. What You’ll Own

People, Culture & Development

• Lead the employee lifecycle from recruiting through offboarding
• Support onboarding, employee relations, benefits administration, and payroll processing through Gusto
• Help managers create clear expectations, accountability, and development pathways for employees
• Build and improve performance review processes, compensation review structures, and growth planning
• Maintain and modernize the employee handbook, policies, and internal documentation
• Support leadership in creating a culture where employees feel empowered without being micromanaged
• Help develop scalable people systems as the company continues to grow
  
  

Compliance & Operational Administration

• Own critical compliance calendars, renewals, and operational deadlines
• Manage:
• Business registrations
• Insurance renewals
• Workers’ compensation audits
• Tax filings
• Client prequalification packages
• Credit applications
• Certificates of insurance (COIs)
• Oversee DOT and fleet compliance including:
• Driver qualification files
• CDL Clearinghouse requirements
• Drug testing compliance
• Support certified payroll processes for prevailing wage and OCIP projects
• Ensure updates to policies, safety documentation, and operational procedures are completed, published, and maintained
• Improve organization, documentation management, and operational consistency across the business

What Success Looks Like

• Projects get completed instead of partially finished
• Operational deadlines are proactively managed instead of reactively addressed
• Employees understand expectations and growth opportunities
• Managers feel supported with stronger people infrastructure
• Compliance systems become organized, visible, and scalable
• Leadership gains confidence that critical administrative and operational details are consistently handled
  
  

What We’re Looking For

• 5 years of experience in operations, HR, people operations, business administration, or office leadership within a growing company
• Strong project ownership and follow-through skills
• Experience managing compliance calendars, operational deadlines, or regulated business requirements
• Background in employee relations, recruiting, onboarding, performance management, and policy administration
• Highly organized with exceptional attention to detail
• Comfortable balancing people leadership with administrative execution
• Strong communication and documentation skills
• Ability to operate independently and bring structure to fast-moving environments
• Experience within construction, field services, logistics, utilities, transportation, trades, or other operational industries strongly preferred
  
  

Systems & Tools

• Gusto
• Google Workspace
• Operational tracking systems and compliance calendars
• Experience with HRIS/payroll systems strongly preferred
  
  

Compensation & Benefits

• Competitive base salary commensurate with experience
• Profit-sharing opportunities tied to company performance
• Health insurance and benefits package
• 401(k) with company match
• Paid time off
• This is an Onsite role