Sales Coordinator

Company Overview

The Swiftwater is the newest luxury property in The Poconos and we are expanding with a conference and event center. We pride ourselves on our concierge level service. Making us a favorite destination for both locals and visitors.

Summary

We are seeking a motivated Sales Coordinator to join our team at The Swiftwater. In this role, you will be instrumental in driving sales initiatives and enhancing customer relationships. Your contributions will directly impact our growth and success in the competitive restaurant industry.

Responsibilities

• This position is responsible for assisting and supporting the Manager(s) in daily sales operations in the sales department capacity.
• Ensures all inquiries are entered properly into the inquiry form and Opera as requested. Qualifies the inquiry properly and passes to the appropriate Director of Sales.
• Provide clients with detailed information regarding the hotel, its facilities,and surrounding areas
• Reply to inquiries the same day (within 4 hours)
• Ensures prompt issuance of proposals, corporate/group/wholesale rate agreement and collateral requests given by the Director of Sales
• Assists Director of Sales with booking events by following up on booking procedures i.e. getting history, requesting deposits, credit/direct billing applications, credit card authorization forms etc. and follow up on groups success while on site and after event for re-booking purposes (within hotel policy)
• Tracks monthly production of corporate/consortia accounts in tandem with the Revenue Manager
• Collaborate with Food and Beverage Department for custom menus and pricing
• Acts as key lead catcher. All electronic tools must be checked every 2hours daily, all incoming RFPs must be submitted within 4 hours
• Conducts site inspections with clients as needed
• Prepares and distributes group resumes and BEOs.
• Meets and greets clients in a professional and hospitable manner. Being the first face for the sales and catering department for incoming calls and visitors. Also acts as liaison between Sales Director and clients
• Attends sales meetings and any other meetings as required, takes minutes for meetings as requested
• Files a variety of materials and updates the sales activity trace system .Ensures a properly organized work environment
• Prepares special requests and amenities as required for VIP guests and group arrivals for the Concierge team
• Replenish sales kit supplies office supply for the sales and catering team as needed
• Assists in the preparation of in-house receptions and client functions

Requirements

• Proven experience in direct sales or account management, preferably in the restaurant or hospitality industry.
• Strong customer service skills with a focus on building lasting relationships.
• Ability to negotiate effectively and close deals successfully.
• Familiarity with Opera or similar CRM tools is a plus.
• Excellent communication skills, both verbal and written.
• Self-motivated with strong organizational skills to manage multiple tasks.

If you are passionate about sales and eager to be part of a dynamic team in the hospitality industry, we invite you to apply today at The Swiftwater!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $16 - $18