Part-time Customer Service Representative

THE STEPHENSON NATIONAL BANK & TRUST Part Time Customer Service Representative

We are looking for a friendly, detail-oriented professional to be the face of our bank. As a part time CSR, you’ll provide exceptional service, handle financial transactions with accuracy, and support customers with their banking needs in courteous and professional manner. If you are passionate about helping others and thrive in fast paced environment, we’d love to meet you!

What You'll Do:

· Customer Service Excellence and Relationship Development:

Develop and maintain in-depth knowledge of all bank deposit products and services, identifying customer needs through friendly, engaging interactions and recommending appropriate solutions. Consistently deliver exceptional service by actively listening, resolving concerns promptly, and creating a welcoming, professional environment where every customer feels valued.

· Transaction Processing

Accurately and efficiently process a variety of transactions, including deposits, withdrawals, loan payments and check cashing, while ensuring compliance with bank policies. Assist customers with safe deposit box access, provide account information, and promote digital banking tools. Maintain attention to detail and deliver a seamless, secure experience with every transaction.

· Retail Deposit Operations and Compliance

Maintain working knowledge of all opening/closing procedures and teller operations in line with bank policies. Accurately verify and balance cash, negotiable items, and vaults, ensuring all sensitive materials are secured daily. Understand key regulations and stay informed on product risks, disclosures and service terms.

· Strategic Goals and Culture

Support the bank’s premier culture by upholding core values, fostering strong team relationships, and contributing to personal and organizational goals. Collaborate closely with the Banking Officer Manager, and team to drive growth, enhance customer satisfaction. Promote a positive, team-oriented environment.

Why You'll Love It:

You will be part of a professional and collaborative team that values integrity, accuracy, and continuous learning, while supporting your ongoing growth and development within the organization.

• You will make a real difference by helping customers manage their finances, reach goals, and solve problems.
• Enjoy a stable schedule and a healthy balance between your professional and personal life.
• At SNBT, our employees are owners of the bank through our ESOP (Employee Stock Ownership Plan). The work you put in each day directly benefits the success of YOUR company.

Qualifications:

High school education or equivalent. Post high school technical training or continuing education is desired. Excellent communication skills. Excellent interpersonal skills using tact and professionalism. Applies sales and service management techniques to achieve bank goals and objectives.

For over 150 years, SNBT has been a trusted financial partner and a proud part of the communities we serve. While we offer exceptional products and services, it’s the meaningful relationships we build that truly set us apart. We’re committed to a culture of integrity and continuous growth, where employees are empowered to thrive. As an employee-owner you’ll share in our success and help shape what comes next. Come grow with us and make a difference in your career and in the community!

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person

Salary : $17