Loan Document Quality Assurance Specialist

THE STEPHENSON NATIONAL BANK & TRUST

Loan Document Quality Assurance Specialist in our Green Bay or Marinette location. (In person)

As a Loan Documentation Quality Assurance Specialist, you'll serve as a key safeguard in the lending process, ensuring commercial, consumer, and real estate loan documentation is accurate, complete, and compliant before and after closing. You'll work closely with lenders, loan operations staff, and third-party partners to support sound lending practices, mitigate risk, and help protect the bank's interests through strong quality control and collateral documentation standards.

What You’ll Do:

Documentation Review:

· Review commercial, consumer, and real estate loan documentation packages for completeness and accuracy prior to closing and funding.

· Verify loan terms, conditions, interest rates, maturities, collateral details, and borrower information against approved credit authorizations.

· Ensure all required signatures, acknowledgments, and supporting documentation have been obtained.

· Identify documentation deficiencies and coordinate timely resolution with lenders, loan operations staff, and third-party vendors.

· Support accurate and efficient loan closings through thorough document review and quality assurance practices.

Compliance and Risk Management:

· Ensure loan documentation complies with federal and state regulations, internal bank policies, and investor requirements.

· Review loan files for adherence to underwriting approvals and loan committee conditions.

· Monitor tracking of documentation exceptions and corrective action items through resolution.

· Assist with internal audits, external audits, and regulatory examinations.

· Help maintain a strong compliance and risk management framework that supports safe and sound lending practices.

Collateral Perfection, Documentation, and Exception Management:

· Ensure the bank's security interests are properly documented and perfected through UCC filings, mortgages, title work, and collateral assignments.

· Review title commitments, insurance policies, and collateral documentation for compliance with lending requirements.

· Monitor collateral-related exceptions and follow up on outstanding documentation needs.

· Work proactively to resolve deficiencies and protect the bank's secured lending position.

· Support accurate collateral tracking and documentation maintenance throughout the life of the loan.

Quality Control:

· Conduct pre-closing and post-closing quality control reviews of loan files.

· Ensure documentation is accurate, complete, and compliant with bank policies and lending requirements.

· Maintain documentation review checklists and quality assurance standards.

· Identify opportunities to improve processes, strengthen controls, and enhance operational efficiency.

· Participate in departmental audits, risk assessments, and corrective action initiatives.

· Help promote continuous improvement and a strong internal control environment.

Loan Documentation and Records Management:

· Track missing, expired, and outstanding loan documentation.

· Proactively follow up with internal departments, borrowers, and third parties to obtain required information.

· Resolve documentation exceptions and deficiencies in a timely manner.

· Maintain organized and complete loan records in accordance with established standards and procedures.

Why You’ll Love It:

If you enjoy working behind the scenes to ensure loan quality, regulatory compliance, and operational excellence, this role offers an opportunity to make a meaningful impact on the lending process. You'll collaborate with lending and operations teams, apply your expertise in loan documentation and collateral perfection, and play an important role in protecting the bank while helping loans move efficiently from approval to funding.

· Grow Your Career: Gain valuable experience across commercial, consumer, and real estate lending while collaborating with a team dedicated to excellence, continuous improvement, and exceptional service.

· At SNBT, our employees are owners of the bank through our ESOP (Employee Stock Ownership Plan). The work you put in each day directly benefits the success of YOUR company.

Qualifications:

An Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field is preferred. Candidates should have two to five years of experience in loan operations, loan documentation, loan processing, or credit administration. Experience reviewing commercial loan documentation is preferred, along with knowledge of collateral perfection practices and lien filing requirements.

For over 150 years, SNBT has been a trusted financial partner and a proud part of the communities we serve. While we offer exceptional products and services, it’s the meaningful relationships we build that truly set us apart. We’re committed to a culture of integrity and continuous growth, where employees are empowered to thrive. As an employee-owner you’ll share in our success and help shape what comes next. Come grow with us and make a difference in your career and in the community!

Company is an Equal Opportunity Employer (EOE).

Pay: $27.00 - $33.00 per hour

Experience:

• Loan processing: 2 years (Preferred)

Work Location: In person

Salary : $27 - $33