Campus Store Director (PR 1)

College Association PositionDescription of DutiesThe Campus Store Director is a key member of the College Association leadership team and provides strategic leadership and operational oversight to the Campus Store, Textbook Services, and Student Mail Services. This includes managing all aspects of retail operations such as merchandising, staff supervision, purchasing, inventory control, customer service, campus partner & vendor relations, and performance metrics. This position reports directly to the Executive Director of the College Association and – through relationship building across campus and utilization of innovative, data-driven solutions – ensures that operations run smoothly, align with the mission and values of the institution, and actively support student recruitment, retention, and success.Retail Operations:

• Oversee daily campus store operations (in-store and online); design and implement strategic marketing plan cycles, special promotional sales, and other special events.
• Develop strategies to transform the online shopping experience, including potential enhancements to website design, platform scalability, and product availability.
• Ensure campus store is always clean & organized, featuring appropriate stocking levels and a visually appealing merchandising layout.
• Apply knowledge of campus store/retail industry standards, innovations, and trends.
  
  

Supervision & Leadership:

• Recruit, interview, selectively hire, and supervise staff; approve timecards and determine work schedules for regular operational hours and special campus events.
• Maintain and motivate a positive sales team through effective communication strategies, incentives, and evaluations; design and lead staff trainings in customer service, new programs, policies & procedures, and other professional development areas.
• In collaboration with the Facilities & Operations Manager, develop health & safety trainings; conduct quarterly inspections of the campus store, mail center, and shipping/receiving areas.
• Identify and provide developmental pathways for student employees to gain progressive job responsibilities and experiential learning opportunities.
• Conduct an annual assessment of operations.
  
  

Financial Management:

• Manage protocols to ensure the secure handling and tracking of bank deposits, petty cash, and register drawer balances.
• Oversee and confirm weekly sales reports, as well as monthly budget reconciliation & cycle counting of inventory; effectively monitor P & L and ensure purchasing and markdown events align with the operational budget.
• Utilize software to research, track, and analyze key retail performance metrics; evaluate data to identify cost-saving measures, implement revenue-generating initiatives, and monitor store trends to regional & national industry benchmarks.
• Perform annual review of all contracts & agreements of merchandising, goods, and services to ensure ROI and competitive pricing.
  
  

Customer Service & Campus Engagement:

• Foster a culture of exceptional customer service, thoughtfully resolve issues, and promote positive long-term customer relationships.
• Actively engage with campus partners to promote retail operations; seek feedback to ensure apparel orders align with contemporary & emerging branding/fashion trends and meet customer needs.
• Identify effective and engaging feedback mechanisms, including an annual customer service satisfaction survey.
• Engage students and staff through dynamic & appealing signage/displays, contests, holiday-themed initiatives, and social media.
• Collaborate with the Advancement Division and Canton College Foundation to promote brand recognition and engagement with alumni.
  
  

Additional Responsibilities:

• Support the Textbook & Access Systems Operator in the areas of vendor/publisher relations, academic course material adoption, and development of strategies to reduce student costs and expand inclusive access programs.
• Support the Student Services & Mailroom Clerk in providing exceptional customer service, assessment of operations and adoption of best practices, and developing innovative strategies to ensure efficient and convenient delivery of student mail services.
• Ensure compliance with campus policies, applicable federal and state laws, and required business licenses.
• Prepare various reports for the College Association, as requested.
• Attend meetings and serve on committees, as assigned.
  
  

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of all duties or responsibilities required of the employee for this job. Activities, duties, and/or responsibilities may be adjusted based on the needs of the College Association at any time with or without notice.
  
  

CompetenciesSupervisory ResponsibilitiesThis position is responsible for supervising the Campus Store, Student Mail Services, and Textbook Center & Access Systems employees.Work EnvironmentThis position provides services to students, faculty, staff, alumni, and community members while operating in a Campus Center environment that includes retail space, merchandise displays, convenience store, mail services, and inventory storage facilities.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.This position consists of both stationary and active job functions. The employee must sit or stand for extended periods of time, yet this position also requires standing, walking, bending, kneeling, stooping, crouching, and/or climbing during the day. The employee must be capable of lifting, moving, and/or transporting items up to 50 pounds. This position also requires the ability to observe details and clearly communicate information so that other individuals can understand. Required EducationRequired Education and Experience:Preferred Education and Experience:Position Type and Expected ScheduleThis is a full-time, 12-month annual position. Days and hours of work are typically Monday through Friday, 40 hours per week, with occasional evening and weekend hours during peak periods of the college academic calendar.Closing Date for Receipt of ApplicationsReview begins immediately and will continue until the position is filled.To ApplyPersons interested in the above position should submit a letter of interest, resume, and contact information for three references to Nichole Todd at oshea109@canton.edu or by mail to:College Association, Inc.

Nichole Todd, Human Resources Representative

34 Cornell Drive

Canton, NY 13617College Association, Inc. is an Equal Opportunity/Affirmative Action Employer.All offers of employment are subject to the applicant successfully passing a background (including criminal records) check.