Director of Hotel Operations

As Hotel Director of Operations, you will play a critical leadership role in ensuring the seamless day-to-day performance of The Standard Miami Beach, while supporting operational excellence across other U.S. properties as needed.

This is a senior, hands-on role for a hospitality leader who is deeply connected to the floor, highly collaborative, and capable of translating brand vision into consistent, high-quality execution.

What You’ll Be Doing

• Operational Leadership & Property Oversight
• Serve as a senior operational leader on property, supporting all hotel functions including Rooms, F&B, Spa, Events, Engineering, and Guest Experience.
• Partner closely with the Regional Director of Operations to execute operational strategies, brand standards, and performance initiatives.
• Maintain a strong on-property presence—visible, engaged, and actively involved in daily operations.
• Support continuity of leadership and decision-making across departments as needed.
• Cross-Property & Regional Support
• Assist with operational initiatives, special projects, and performance support across other U.S. Standard properties.
• Share best practices, operational insights, and brand standards to support consistency while honoring each property’s individuality.
• Support openings, transitions, or targeted operational improvements when required.
• Financial & Business Performance
• Support budgeting, forecasting, labor management, and cost control initiatives.
• Monitor key performance indicators and assist in driving efficiency and profitability across departments.
• Partner with Finance and department leaders to translate data into actionable operational improvements.
• Culture, Team Development & Leadership
• Foster a respectful, inclusive, and accountable work environment aligned with The Standard’s values.
• Support the development of department heads and managers through coaching, feedback, and collaboration.
• Lead by presence—building trust with teams through consistency, fairness, and engagement.
• Promote strong communication and alignment across departments.
• Guest Experience & Brand Integrity
• Ensure the guest journey is consistent, thoughtful, and reflective of The Standard’s brand and service philosophy.
• Address guest feedback in real time, supporting continuous improvement of service and flow.
• Collaborate with Marketing, Programming, and F&B teams to support brand-aligned experiences and activations.
• Compliance, Safety & Operational Discipline
• Support compliance with health, safety, labor, and regulatory requirements (OSHA, Health Department, etc.).
• Uphold standards of cleanliness, maintenance, and operational readiness.
• Assist with risk management, incident response, and operational audits.

What You Bring

• 7 years of progressive leadership experience in hotel operations, ideally within lifestyle, boutique, or high-touch hospitality.
• Strong operational knowledge across multiple departments (Rooms and F&B experience strongly preferred).
• Experience working in multi-property or regional environments a plus.
• Financial literacy with the ability to understand and influence operational performance.
• A calm, confident leadership presence with strong interpersonal and communication skills.
• Passion for hospitality, culture, and guest-centered experiences.
• Flexibility to travel domestically and support other U.S. locations as needed.
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements

Ability to move, lift, carry, push, or pull up to 15 lbs.

Frequent standing, walking, bending, reaching, and stretching.

Ability to remain on feet for extended periods and navigate the entire property.

Why You’ll Love It Here

You’ll join a brand that values individuality, creativity, and operational excellence in equal measures. This role offers meaningful leadership exposure, the opportunity to influence operations across multiple properties, and the chance to grow within one of the most culturally relevant hospitality brands in the industry.