What are the responsibilities and job description for the Collections Specialist position at The Staff Pad?
Qualifications:
• The ideal candidate for this position will have a minimum
of 3 years of experience in Collections or Accounting related position with
experience in an Accounts Receivable/Collections role.
• Experience with invoice delivery via customer web portals.
• Experience with large ERP systems, preferably Microsoft
Navision or Business Central.
• Knowledge of Microsoft Office (Outlook, Word, Power Point,
Excel).
• Must have attention to detail with an eye for accuracy.
• Effectively communicate with customers and co-workers both
verbally and written.
• Strong interpersonal and organizational skills.
• Demonstrate personal excellence including punctuality,
integrity, and accountability.
• Work well in a team environment and support others within
the group.
• Ability to work within a fast-paced environment and meet
required deadlines.
• Strong sense of urgency to address internal & external
escalations as well as high profile and/or complex situations in a timely and
accurate manner.
Essential Job Duties and Responsibilities:
Ensure collections are handled accurately and timely for the
portfolio under your responsibility, which includes but is not limited to:
• Reviewing open accounts to identify collection
opportunities.
• Make outbound collection calls in a professional manner
while keeping and improving customer relations.
• Escalate client-billing problems to billing personnel,
applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due
dates.
• Identify issues attributing to account delinquency and
discuss them with management.
• Review and process contract invoices in designated ERP
system.
• Delivery invoices to clients via email, portal upload,
mail.
• Process credit memo and/or credit & rebill as
required.
• Effectively communicate with Operations, FP&A,
Collections with intention to answer questions regarding revenue and
resolve/notify of billing issues and exceptions that could prevent an accurate
and timely invoice to the clients.
• Assist with audit requests.
• Research escalated items to provide resolution.
• Ad hoc projects, as needed.
• Review and monitor assigned accounts and all applicable
collection reports.
• Provide timely follow-up on payment arrangements.
• Mail/Email correspondence to customers to encourage
payment of delinquent accounts.
Benefits
Why We're a Better Place to Work
• Competitive compensation
• Health insurance and medical coverage benefits (Medical,
Dental, Vision, Disability, and Life Insurance.) • 401(k)
• Paid time off, including 9 Company-paid Holidays
• Stocked breakroom with a variety of snacks and beverages
• Discounted fitness memberships through health provider
Salary : $21 - $25