What are the responsibilities and job description for the Operations/Project Manager/Lead position at The Spencer Group, Inc.?
About the Role
We are looking for someone to become the right hand to the Founder and play a key role in how the agency operates and grows, helping lead execution, team performance, and day-to-day operations. We are a growing multicultural marketing agency, and this role sits at the center of the company; team, clients, and execution. This is not just a job. It is an opportunity to step into a leadership role, help build structure, and turn ideas into reality. This role is both internal and external; you will help lead the team while also being part of how the agency shows up with clients and in the community.
The Mission
To turn ideas and vision into action by leading execution, strengthening team performance, and driving consistent results across the agency creating the structure and accountability needed for the business to run smoothly without depending on the Founder for day-to-day execution.
Ideal Candidate Profile
The Integrator - This person acts as the integrator of the agency; the link between vision and execution. They are responsible for bringing structure, clarity, and accountability to a fast-moving environment, while ensuring the team delivers high-quality work consistently.
They are:
A high-level executor who gets things done
Organized and naturally structured
Comfortable leading and holding people accountable
Able to balance creative environments with operational discipline
A strong communicator with presence and confidence
Proactive and able to operate without constant direction
They think like:
How do we make this happen?
Who owns this?
What’s missing?
How do we improve this moving forward?
They bring:
Experience in marketing, social media, or agency environments
Understanding of content, campaigns, and digital marketing
Ability to give feedback and maintain quality standards
Core Responsibilities:
Own Day-to-Day Operations (Core Focus)
Oversee execution across all client accounts
Ensure deadlines are met and work is delivered at a high level
Bring structure and clarity to workflows (Asana, communication, timelines) Identify issues early and solve them quickly
Lead, Manage, and Hold the Team Accountable
Manage a young, fast-moving team (social media, creatives, interns)
Set clear expectations and follow through
Improve communication, ownership, and performance
Handle day-to-day challenges and keep the team aligned
Execute the Founder’s Vision
Take ideas, opportunities, and direction from the Founder and turn them into action
Help prioritize what matters most
Ensure initiatives are implemented, followed through, and improved when needed
Oversee Marketing Quality
Review content, social media, and campaigns
Provide clear, actionable feedback
Ensure work meets company standards and client expectations
Client & Agency Representation:
Join select client meetings
Support communication and execution for key accounts
Represent the agency in meetings, events, and networking when needed
Build Structure for the Future
Improve processes and systems as the agency grows
Help create more clarity and consistency across how the team operates
Contribute to strengthening the internal structure over time
Required Experience:
4–6 years in a marketing, agency, or digital environment
Experience leading projects, workflows, or people
Ability to manage and hold a team accountable
Strong understanding of social media, content, and digital marketing