Roving Customer Service Representative

Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression. This position is a roving role, meaning this person will work at different locations throughout Las Vegas. 

ESSENTIAL FUNCTIONS 

· Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings. 

· Knowledge of room openings and availability. 

· Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.  

· Accurately handle all cash and charge transactions. 

· Make cash drops in the safe. 

· Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.  

· Take work orders from residents and process correctly in the system. 

· Receive and distribute mail to residents.  

· Maintain a clean and inviting office 

· Other duties as assigned 

REQUIRED EXPERIENCE 

· HS Diploma or equivalent  

· 6 months customer service experience 

· Legally able to work within State and Federal guidelines 

PHYSICAL REQUIREMENTS 

· Continuous standing and walking throughout the duration of each shift.  

· Bending, lifting, and carrying up to 25 pounds. 

· Constant face-to-face interactions with customers.  

· Ability to multi-task and remain positive in busy working conditions. 

WORKING CONDITIONS 

· Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week. 

· Comply with the brand and Company uniform and hygiene policies. 

· Fun, fast-paced, upbeat environment