Restaurant Host/Hostess

SUMMARY OF RESPONSIBILITIES

The host/hostess is responsible welcoming guests into the restaurant and managing the efficient and time seating of parties to the appropriate area.   

ESSENTIAL FUNCTIONS

• Warmly greet all guests upon arrival.
• Keep guests updated on wait times, available seating, and their places in the queue.
• Answer incoming calls from guests, providing accurate information for restaurant related questions.
• Make guest reservations, or large party reservations, where applicable.
• Seat guests based on guest preference and balancing of customer flow in service stations.
• Accommodate special seating requests when possible.
• Provide guests with menus, ensure table is properly set, provide server’s name, and the diligence of willingness to help.
• Communicate with servers, bussers, and bartenders as needed.
• Maintain clean and orderly storage and entry areas.
• Thank guests as they leave, invite them to return.
• Abide by company policies regarding food service. 
• Other duties as assigned 

REQUIRED EXPERIENCE

• Must be 18 years of age of older
• Be able to communicate clearly and effectively in English
• Bi-lingual a plus 
• Legally able to work within State and Federal guidelines
• Sense of urgency and prioritization 
• Must obtain a SNHD Food handlers card and Alcohol Awareness card 

PHYSICAL REQUIREMENTS

• Sitting, standing, walking, bending, climbing, kneeling and lifting up to 50 lbs. 
• Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS

• Schedule flexibility including nights and weekends where necessary 
• Comply with the brand and Company uniform and hygiene policies.
• Fun, dynamic environment.