What are the responsibilities and job description for the Customer Service Representative position at The Siegel Group?
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression
ESSENTIAL FUNCTIONS
· Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.
· Knowledge of room openings and availability.
· Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
· Accurately handle all cash and charge transactions.
· Make cash drops in the safe.
· Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
· Take work orders from residents and process correctly in the system.
· Receive and distribute mail to residents.
· Maintain a clean and inviting office
· Other duties as assigned
REQUIRED EXPERIENCE
· HS Diploma or equivalent
· 6 months customer service experience
· Legally able to work within State and Federal guidelines
PHYSICAL REQUIREMENTS
· Continuous standing and walking throughout the duration of each shift.
· Bending, lifting, and carrying up to 25 pounds.
· Constant face-to-face interactions with customers.
· Ability to multi-task and remain positive in busy working conditions.
WORKING CONDITIONS
· Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.
· Comply with the brand and Company uniform and hygiene policies.
· Fun, fast-paced, upbeat environment