Technical Sales Support Associate

The Server Store is a family-owned business with over 30 years of experience in the IT hardware industry, specializing in refurbished servers and parts. As a stable and growing company, we take pride in providing reliable service and long-term opportunities for our team. We are seeking a detail-oriented and proactive Technical Sales Support Associate who is organized, professional, team-oriented, and eager to grow. This role is ideal for someone with basic experience in B2B sales, technical sales, sales-based project coordination, or technical support, and has a desire to expand their knowledge of server hardware and the IT industry. You will work closely with our Sales Manager and cross-functional teams to properly respond to customer order and product inquiries, track the status of customer orders, provide customer support, and generate quotes when needed to help ensure that the sales cycle for each customer runs smoothly.

This is a fully on-site position with strong potential for growth as you become more familiar with our products, systems, and customer base.

Compensation will be a blend of base, bonuses that are aligned with company objectives and growth, and benefits.

Key Responsibilities:

• Support B2B customers via email, phone, and Microsoft Teams with inquiries about current orders, pricing on new items, and product availability.
• Coordinate with internal departments—Accounting, Shipping, and Production—to ensure smooth order handling. 
• Review the status of the sales team’s current orders and communicates to team members any issues that are holding back production, payments, shipments, etc.  
• Manage customer service issues, RMAs, and assist in issuing credit memos as needed to customers. 
• Receive and process Purchase Orders (POs) accurately in our system. 
• When needed, generate quotes for customers and conduct scheduled follow-up communications with your recently quoted customers. 
• Look up product availability and pricing in our internal system.  
• Actively support and learn from the Sales Manager to improve account handling and sales strategy. 
• Assist with maintaining customer records, follow-ups, and post-sale communication. 
• Provide timely and professional communication with both customers and internal colleagues.

Qualifications:

• 1–2 years of experience in B2B sales, technical sales, technical support, or customer service, preferably in the IT industry. 
• Basic familiarity with IT servers, server components, and their purposes in the IT industry.
• Familiarity with business terms like PO, invoice, RMA, and credit memo.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable managing multiple tasks in a fast-paced environment.
• Professional demeanor and eagerness to learn about IT server hardware and the IT industry.
• Proficiency in Microsoft Office (especially Outlook and Excel).
• Experience using CRM or ERP systems is a plus.
• Enjoys working in a team environment yet takes individual ownership of problems and can work independently at times on how to solve them.
• Has a positive mentality and enjoys working with others who do as well.  

Benefits:

• $20-22 an hour
• Medical, Dental, and Vision Insurance
• Employee Referral Bonuses
• Opportunities for Internal Advancement