Technical Support Associate

Job Title: Technical Support Associate
Location: Mckinney, TX
Zip Code: 75071
Duration: 12 months
Initial Training: 1st Shift (6:00 AM or 7am start time) for 6-8 weeks then will move to "Assignment Shift"
Assignment Shift: 1st Shift (approx. 6:00am-3:00pm) or 2nd Shift (approx. 2:30 PM - Midnight)
9/80 (every other Friday off; occasional Friday, weekend, and call-in work required)
Pay Rate: $28.93/hr (Initial Training and 1st Shift)
Pay Rate: $31.24/hr (2nd Shift)
Keyword's: #Mckinneyjobs; #TechnicalSupportAssociatejobs.
Start Date: Immediate

Job Description:
Our Client is seeking a highly experienced and hands-on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing.
The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test.
You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations.
This is a highly hands-on, technical position in a fast-paced, high-demand defense manufacturing environment.

Key Responsibilities:
Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.
Lead or support installation and upgrade of new or existing production equipment.
Develop and follow preventive maintenance procedures (including Lockout/Tagout).
Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.
Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient.
Support layout planning, capital equipment procurement, and documentation updates.
Participate in call-in and weekend work as required to support critical operations.
Follow all OSHA and Client safety protocols.

Required Qualifications:
Minimum 5-8 years of hands-on experience in equipment maintenance in a manufacturing/production setting.
Strong mechanical aptitude and troubleshooting skills.
Must be willing and comfortable working with high-voltage equipment
Mechanical/electrical troubleshooting skills
Vacuum system experience (if applicable)
High-voltage and automation exposure
Associate's Degree in Electronics, Mechanical Technology, or related technical field.

Experience working with:
Automated equipment and control systems.
High voltage systems (480V, 208V, 110V, and DC voltages).
Multi-meters, current probes, and diagnostic instruments.
Ability to work from schematics, technical drawings, manuals, and verbal instructions.
Experience interfacing with multi-disciplinary teams and working with minimal supervision.
Must be able to work 2nd shift after training, with flexibility for weekends/call-ins.
Comfortable working in a high-voltage, hands-on environment-this is not a desk or technician helper role.

Skills:
Experience with Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues.
Prior work experience in the optics, aerospace, or defense industries. Successful track record working under pressure in high-demand manufacturing settings.

Demands:
Must be able to stand and walk for extended periods throughout the shift.
Frequent bending, stooping, kneeling, and crouching as required by setup or maintenance tasks.
Frequent use of hands and fingers for handling tools, test equipment, and computers. Ability to sit and focus on detailed tasks (e.g., wiring or board inspection).
Occasional lifting/moving of parts and equipment up to 25 lbs.
Must be able to safely navigate a production floor with tools, wiring, and machinery.
May work in moderate noise, temperature variations, or tight spaces.


Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.